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Hi my wife ordered a laptop from a local company for her to do her coarse work on it is from a company Brightho**e and she pays weekly for it

Its broke down and i told tthem that we where not happy about this (keyboard failed) they stated that they would pick it up and repair it but it will take 6 weeks (as they cannot change it or give money back)

well bugger me we had it back for 4 weeks and its broke again wont come on and makes a funny noise i told them again that i was not happy and that i wanted a full refund

they stated due to data protection (hard drive) that i cannot claim a new one or a refund so they have picked it up again another 6 weeks that im paying for something i dont have

what are my rights and what can i do next

regards chris

Please Tip My Scales if Info was Use full

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If it's a new one and less than 12 months old, it's covered by the Sale of Goods Act (Sections 12-14 I think) and you are entitled to refund or replacement.



I'd be VERY surprised if harddrive data was covered by the Data Protection Act. I bought a new laptop from Curry's recently and a key didn't work. So even though I'd formatted the laptop and entered personal information, the shop replaced it with no questions at all.

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i had to have a second hand or preused as they called it laptop from the same company, it failed all the time made funny noises ect and i wasnt happy. i told them i had sought legal advise and would take them to court unless i got a full refund and they gave in, eventually after trying to upgrade me then trying to get me to use the money i had already spent on something else in store. stick to your guns

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