Extended Warranty. . .

[eforegg]

My partner and I have recently stumbled across a problem. We bought a computer for the kids 3 years ago. . .an apple emac. At the time we took out the 5 year extended warranty (foolishly I hasten to add)

 

Anyway we've been doing a clean up and cleaning up old receipts in drawers and came across the receipt (which is the warranty) and recognised a problem.

 

The computer we bought or at least paid for was an emac with a combo burner i.e. burns CD's, reads DVD's. The computer they have actually given us, contains a "superdrive" i.e. burns CD's and DVD's therefore the product code on the receipt I assume would be different from the machine.

 

As things stand there's no issue, however as there's still almost 2 years left on the guarantee what are our rights should something happen to the computer in this period.

 

Would we lose our rights to claim under the warranty as we've had the benefit of a "better" machine or what.

 

Fingers crossed nothing happens and this is all immaterial however I thought I'd get some thoughts on this.

 

Thanks

[Annoying Twit]

I ain't no lawyer, but, .... You could write to them detailing the problem and ask for clarification of the situation. Much easier to do now when there is no problem or claim than later on when justification for a claim may have arisen.

[ForestChav]

Yeh, I'd go with that. Ring or write just to confirm what product is covered.

[Annoying Twit]

Yeh, I'd go with that. Ring or write just to confirm what product is covered.

 

If the OP writes and gets a written response, then either the OP will be aware that the warranty is inoperative, or s/he will have evidence to use at a later time. If s/he only rings, then there is no evidence.

[ForestChav]

Yeh true, but it can be a lot easier to ring, and if then you need "evidence" then write.

[eforegg]

Thanks folks I guess I'll go down that route.

 

I guess it's an unusual case was just looking for any extra ammo, as my gut feeling is they'll tell me I should have spotted well before this.

 

Given how much these products cost, I'd hate to think it was worthless and I could have cancelled 3 years ago and saved a few hundred pound!

 

I guess there's a lesson here to read things rather than dump things in drawers

 

Thanks again

[ForestChav]

Yes, indeed. I always check paperwork when I get it to make sure it's as I expect, which can be difficult if you don't know really the form it should take.

 

I suppose if it's their mistake they should rectify it but it's also feasible they might view the time scale as too long.

[eforegg]

I guess in essence the fault isn't with the policy, it's the fact PC world gave us the wrong computer, admittedly a slightly better one (burns DVD's as opposed to CDs, if you do that sort of thing)

 

I'll speak to them soon see what they say, you would think this wouldn't be the first time this has ever happened.

[ieowqw]

You can always call them up and they'll refund the value of the rest of the agreement to you.

 

However, with an eMac, you might want to hang onto it. They have an extremely high rate of logic board failure, caused by capacitors on the board going 'pop'.

 

Even better, sell it (it'll be worth a lot more with the warranty) and get a newer mac.