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    • Hi Baldilocks. Welcome to CAG. I've done some minor formatting edits to your post to make it easier to read for people on mobile. Try to keep to 1 or 2 sentences max before creating a line break in your post. It's the Consumer Rights Act 2015, not the Sale of Goods Act 2015. The Consumer Rights Act 2015 superseded The Sale Of Goods Act 1979 and the latter does not apply as I imagine this purchase was made after 1st October 2015. Can you confirm the make, model and age of of vehicle? Some vehicles have their service history stored within the on board computers now or have it available to view online at any point. How did you pay for the vehicle? Finance (what type), Debit/Credit Card etc? I would argue, that should the above points not be correct, you would be right to claim that the goods are not as described under the Consumer Rights Act 2015.  
    • Thanks everyone for all your help, but unfortunately my case was dismissed. This is the 2nd time I've had this happen now so I doubt ill be taking on any parking firms in future sadly. The judge said I lost it on the grounds that the sign said I had 28 days to declare who the owner of the vehicle was, and said I should have complied with this.  My costs are Judgment for the claimant £133.33 Issue fee Hearing fee Solicitors costs - total £265 grand total £398.33 Do those costs look about right?
    • In that case I don't think you'd have any grounds for a claim against the receiver, short of anything actually criminal. The receiver was appointed by the lender so any claim you make should be aginst them. How much equity do you reckon there was when they took possession? Realistic value less outstanding balance (including arrears).  This messing around makes me wonder even more if the property was wildly over valued. Normally a lender would sell and not really care if they got the best price so long as they covered the balance plus their costs. 
    • Hey @lookinforinfo I'm not sure, I don't believe he told them he's the driver. He must have selected an option saying that he's appealing on behalf of the driver or something of the sort. In more news, however, these wannabe thugs are back at it again. Honestly, what a joke. In the letter they sent before this it said they had made "2 attempts" and in this letter they said "4 attempts", I wonder what happened to the "3rd attempt" lol.  WhatsApp Image 2024-04-18 at 14.06.07_44abc9c8.pdf
    • Hi all, I purchased a car in January from Big Motoring World Leeds. At the time of sale I was shown a tab on the salespersons computer marked 'service history' and I was able to take comfort knowing that the car had been serviced on 3 occasions as the date, mileage and company was there on screen. Being a 3 and a bit year old car that, in my mind, constituted full service history 🤷‍♂️ Anyway, collected the car a week later. Once home I settled down to through the book pack etc. Opened the service history booklet and it was completely blank. In addition there were no invoices detailing that any services had been done. I duly contacted BMW and asked them to supply me with proof of service history. They responded saying that on their 'vehicle documentation checklist' I had ticked and then signed to the fact that I had seen the service history and that I was happy with it. I dug out this checklist and what it actually states is 'seen service history online' which I had in the showroom. BMW seem to think that this satisfies their responsibility in providing service history. The reality is that I don't have any proof that the vehicle has ever been serviced! For my own peace of mind I ended up paying for a service that satisfied the manufacturers maintenance schedule to the tune of £330. I even complained to the finance company that the vehicle contravenes the Sale of Goods act 2015 as l, in effect, ot is not as described. Amazingly they weren't interested and instead I just got an email stating that it's not illegal to sell a vehicle without service history and that servicing costs were part and parcel of vehicle ownership. I've since complained to the ombudsman and am awaiting to see if they can help. I have no issue with the car but the treatment and customer service has been the worst I've ever experienced. I don't really know what to do next as I really do feel aggrieved that I've had to pay to service a car that should have already been serviced. Can anyone point me in the right direction please? 🙏
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I've got judgement by default - For the second time !!!**WON**


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Hi, Saintly,

 

This case just rolls on and on . . .

 

As expected the cc company applied for and got a hearing for a second set aside. The hearing is going to be more or less the same date I put the original claim in, one year ago, can you believe that!!

 

Yesterday I sent a letter to the defendant's 'legal dept' and offered to not object to the set aside as long as they pay me my money. Also sent a schedule of costs which I will be asking for at the hearing. :) Don't feel that they'll accept any negotiation at this stage but it's worth a go, (and it will show the judge my worthiness!)

 

The hearing is in 3 month's time, by the way, and I will definitely attend. I'm not sure how much chance I have of blocking their application but I will do my best. I'm pretty confident that I'll get my costs, though, because the behaviour of the defendant has been so poor.

 

BAE :)

Edited by Blossomandebony
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I'm not sure why you haven't tried to enforce the Judgment, rather than waiting for this set aside application to come through?

 

It would have put you in a much stronger position when trying to recover costs at the set aside hearing.

 

I did try to enforce judgement the first time I got default judgment, so have included the £55 WOE fee in my costs.

 

Also, their set aside application almost asks that I be awarded costs, so there isn't 'prejudice' against me! If they do take this as far as the hearing I think they're going to be pretty embarassed in front of the dj as to what's gone on - and whichever solicitor they send along won't have as much of a grasp of the situation as I have, as I've lived it!

 

 

BAE:)

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  • 4 months later...

Hi, all, just signing in to finish off this thread and tell what has transpired in the past few months.

 

Firstly, I can now reveal that the cc company I've been suing is . . .MBNA, (of course!). Here's what happened:

 

1. Both default judgements I received were set aside as a matter of routine as they were both due to court errors, (judge's words!!!!).

 

2. At the second set aside hearing the judge also asked that the two sides meet up to discuss matters and see if we could settle. She also made a barbed remark about me making several claims against the same company - cheek!

 

3. Anyway, we met up, informally, and the man from MBNA was very polite, and had brought an assistant to explain stuff about how statements are made, when account numbers changed, etc. We chatted and came to an agreement wherby they would refund me all the charges they had not already refunded. Case closed. Success.

 

Postscript: One thing that really stood out in all of this is actually very good news for anyone claiming from MBNA:

 

MBNA rep told the judge that 'MBNA' will repay all and any charges they can find on your account. That is their policy. Period.

(So why not do it in the first place, you may wonder!).

 

Anyway, that's it, done and dusted.

 

Thanks to all who have helped along the way, epecially Saintly 1, and there's too many more to mention. Maybe, Saintly, the thread can be put in the successes threads of MBNA?

 

Cheers, BAE :)

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Fantastic!!!!!!! well done perhaps this will bring me hope in my current court case with MBNA which is due back in court on the 29th Jan

 

Regards

 

Pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Thank You Blosomandebony my case went to court 2 weeks ago but got adjourned due to a court error (wrong date on order) so the judge reset the court date to the 29th this thursday ,but ive not had anything though the post as yet the judge also recommended to the solicitor for optima that they wipe the interest and fees to bring the amount to below £5000 so it could be transfered to small claims.

 

Had no confirmation of this as it had to go back to MBNA for them to decide their next course of action so im hoping as their claim was based on a un-enforceable agreement i.e. no clause 8 which they based there default on and the fact they now have a copy of my witness statement which the judge gave them they will drop there claim.

 

Heres wishing

 

Pompeyfaith

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Well done BAE an excellent result. I am fairly new to this site and have a problem with a couple of CC companies. Citi and halifax. However I was late with a payment for MBNA and really got hassled by phone for payment both by them and Aegis.

 

I really got stung for charges from them a few years ago 2003/4. they were continually charging me £25 for going over limit defaulting not making the required payment and yet I had set a direct debit up with them. Plus interest at about 29% APR on charges.

 

Will now send letter (hand written and photo copied) requesting S.A.R. I know it is the 40 day reply option but it is a start.

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