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Paypal charge back


crash3903
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Guys I know this has been covered before but I just wanted to share this with you

 

I run a internet hosting business and 99% of my payments are done through paypal, and for the last few years never had a problem.

 

About 2 months ago I received a charge back notice for £43. I won't bore you with all the details but I am furious about the way paypal have dealt with it. They state in their TOS that they make every effort to defend the seller and put make every effort to defend the chargeback from the credit card company. I have challenged this. Not really because of the amount of money that is not relevant, but more the fact they they charged me to receive the money and then charged me to send the money back! I have asked them several times to produce evidence as per their email to me

 

An extract

 

However, PayPal protects sellers from possible fraudulent payment activity and false buyer claims by actively screening transactions for fraudulent buyers, by providing a team of chargeback specialists and a Resolution Centre that help sellers resolve disputes in a fair manner, and by providing the Seller Protection Policy, which encourages good selling practices that in turn protect the seller from possible fraud.
They still have not produced the evidence of what they did to help me!

 

Their last communication

 

My reply

 

I am still waiting for a reply even though I know they have read the email ;)

 

Maybe they are thinking of a suitable answer

 

Anyway thats the short version - I will be challenging them :)

 

Regards

 

Mark

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Hi Crash,

 

Are you selling website or links etc that you send to the customer by email?

 

 

 

Idax

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No. I mean do you sell items you send via post or do you sell things like ebooks etc,

 

 

Idax

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LOL sorry been a long day :lol:

 

No I have a hosting company where we provide website hosting and domain name registration

 

I think I know what you are going to say about selling services as that is what they touched on in the communication

 

What I am asking from them is the proof that tried to defend my position as they stated in an earlier response and in their T&C's

 

And yes the original purchaser (fraudster) was informed by email which is how I established it was in another country from that of the card holder

 

Does that make sense?

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Yes, Understand now.

 

That's what i was going to say that there in no protection from paypal for sellers like youself.

 

They only way they defend these actions is providing the tracking info for mail which obviously is not possible in this case.

 

If it had been in the last 45 days then you could have went the UID route but from waht i gather it is longer than that.

 

Is the buyer in the U.K. and do you still have all thier details?

 

 

Idax

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Thanks for the reply

 

Yes I still do have their email address and details but they are in Russia. I got this from their IP address and traced the route back so it is a little difficult to claim the money from them.

 

But surely Paypal should be putting measures in place to stop such transactions, or at least, as i have suggested, flag the transaction as suspect. (This is more of a statement than a question) Worldpay do this and I never suffered any loss with them but their fees are too high :cool:

 

Regards

 

Mark

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I have to say paypal has improved immensley since their update in June.

 

 

There is more protection for buyers and sellers as long as 'they' abide by the T&c's :rolleyes:

 

But when it comes to overseas buyers there is not much hope in these circumstances.

 

Good luck with your challange :cool: and keep us updated

 

 

idax

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