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kensington mortgages

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they took over my mortgage from infinity got a nice letter from kensington telling me i didn't need to do anything they had all my direct debit details. then got a call from them saying my account was in arrears so i was firm with them told them they had not collected the payment ok they said the direct debit details they had must be wrong so i sent them a cheque recorded delivery thank god because had a call again today to say my account was in arrears explained yet again and told them i had proof they had recieved it oh sorry it just hasn't got in the system yet! they have assured me that it wont show up i have arrears but after loking them up on this website am not so sure!! is anyone else having these problems or can any help i have had my mortgage for 14 months and have paid on time every month

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