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    • Hi   I could be wrong here so could @namedisplay please clarify if I am correct or completely wrong?   In your post#1 you mention that due to your health issues and your mental state at the time you rang the Training Room and was told it would cost and initial £200 and then £15 per month until you finished the course.   Then further in post#1 The Training Room told you you were not eligible for an extension because you hadn't completed enough of the course.   With the above I now refer Post#12 which mentions your circumstances are covered by 13 in the TTR Terms and Conditions.   What is mentioned above seems conflicting from TTR for the following:   1. IMO that money of £200 and then £15 per month (on top of original Course Fees) was them at that time agreeing to an extension as per 13 in TTR Terms and Conditions   2. Them stating you can't extend Course as not completed enough of Course is not in TTR Terms and Conditions (that I and others can see) (Note they could be referring to 15 in TTR Terms and Conditions)   Can you clarify the above and were you informed those extra costs were due to an extension of your Course.   Again I will ask did you provide the Training Room with Medical Evidence when you asked the above?   We also still need to see the Letter from Training Room Threatening Legal Action (fully redacted) which you still haven't posted?   You need to send The Training Room a Subject Access Request (SAR) asking for 'ALL DATA' that simple phrase means whatever format they hold that data in whether it be written, email, recorded phone calls etc.   They then have 30 Calendar Days to respond to your SAR Request and that Time Limit only starts once they have acknowledged your SAR Request. They can extend that Time Limit if they need to prove identity before actioning the SAR Request so be aware of that.   A SAR Request is now FREE and make sure you get Free Proof of Posting from the Post Office     Your right of access ICO.ORG.UK   Can you please make sure you answer the questions asked of Caggers to assist you    
    • I've been trying to resolve a issue with 8 PCN issued by Tyne Tunnel 2 (tt2.co.uk). Tyne Tunnel 2 is a gated toll charged tunnel to cross the River Tyne in Newcastle. We moved in recently so all a bit new to us. My dad had been using the tunnel about twice a week and he had been paying cash for the toll fee at the booths. At some point in November 2021 they had done some constructions where the gates had been closed and payments had transitioned to online methods. My dad had been oblivious to this and been on his merry way multiple times thinking that he doesn't need to pay. So he received the first PCN some where end of November which had been issue on the 26th after which point I went on alert and sorted out the online accounts and such. However the current total of fines has amounted to £255.20 and I have appealed explaining that soon as the letters were received we have resolved the issue but they insist on us paying 8 PCN. I feel it's unfair that the fine is for the same offence which we couldn't have rectified or known until we received the first PCN letter and after the first PCN we have rectified it so feel they are being bit draconic. Any advice on this matter? 
    • No need to apologise! I am extremely grateful for both your help   Gosh very good attention to detail going on here   Great thank you, i will put them back as below   Good evening to you   DEFENCE   1.     The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made.     2.     Paragraph 1 is noted. It is accepted I have in the past had agreements with Lloyds TSB. I do not recall the precise details or agreement nor the claimant either, having failed to provide an agreement/account number within its particulars of claim and have therefore sought verification from the claimant.   3.     Paragraph 2 is noted but until such time the claimant can clarify the agreement account number any breach has yet to be proven.      4.     I am unaware of any legal assignment or Notice of Assignment allegedly served by either the Claimant or Lloyds TSB pursuant to the Law of Property Act 1925.   5. Paragraph 3 is denied. I am unaware of any Notice of default served.   6.     It is denied with regards to the Defendant owing any monies to the Claimant. The Claimant has failed to provide any evidence of the Agreement/Assignment/Default notice or Termination requested by CPR 31. 14.    Therefore the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement ; and b) show how the Defendant has reached the amount claimed for; and c) Show or evidence a Default Notice /Notice of Sums in Arrears, d) show how the Claimant has the legal right, either under statute or equity to issue a claim;   7.     As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.   8.     On the 5th of January 2022 I requested to The Claimants Solicitors, Mortimer Clarke by way of a CPR 31.14 copies of the documents referred to within the Claimants particulars to establish what the claim is for. Mortimer Clarke have failed to fulfil my CPR 31:14 request.   9.     On the 5th of January 2022 I made a section 78 legal request to the claimant for a copy of the Consumer Credit Agreement. The claimant has as of 27/01/22 failed to comply.   10.  By reason of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • std letter the court send simply telling you the claimant has 28 days to do 'something' else the claim get autostayed.   go read a goof few 10's of PCN claimform threads.    
    • Update. I get the feeling they will try and take me all the way. Just have to wait and see. court letter..pdf
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Broadband, TV,Phone-Whos best?


Guest wino
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same here i wish to consolidate all my systems into one package bt broadband/post office phone/cpw mobile/sky tv

so i have been looking for weeks and to much advertising but not enough substance to understand what it all costs and seeing on here the horror stories it makes you wonder

patrickq1

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

 

 

 

 

Advice & opinions given by patrickq1 are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional

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Thats the problem i've got. When you ring to ask details the price goes up with all the optional extras like Do you want to be able to actually switch your television on? Do you want your phone to actually ring out loud? All optional extras!!:D

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in other words how much money can we screw from this poor punter and not supply a service that is suitable

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

 

 

 

 

Advice & opinions given by patrickq1 are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional

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Hi there, I currently have Sky Tv, BT Phone line & Orange broadband.

I'm looking to have all in one package to try and cut costs.

 

Any recommendations? :)

 

 

 

Just thought I'd ask again as I'm none the wiser as to a good provider.

Have any of you got the three in one package?

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Sky have started their own line rental.

 

£10 per month line rental

£5 for unlimited 01/02 calls or free for evening and weekend

free 2 meg BB or or £5 for 8meg or £10 for 16meg.

 

and obviously whatever package you are on.

 

Never personally had any problems except in the last year the server went down for 2 hours one day!!!

 

 

Idax

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If you're willing to switch, Virgin seem to be quite good with their 3 for £30 deal - so you get internet, TV and phone line for £30. Not sure about out of bundle costs, but a few people have said they are good - especially as TV and internet are not affected by the bad weather!!

 

Orange also now do home phone and internet for £24 a month, including the VOIP phone line, which is free 24/7 to landlines, orange mobiles and international destinations.

 

Sky do See, Speak and Surf for £26, but then you have to add on your line rental to BT so it is actually £37 a month, but probably still cheaper than what you've got now!!

Lived through bankruptcy to tell the tale! Worked in various industries and studied law at university. All advice is given in good faith only :)

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DO NOT touch Virgin. Their customer service is the worst by quite a long way and if you have a problem they will pursue you to the end of the earth when they have done something wrong and you try and cancel.

 

Experience has shown they are not on a level with you and will do and/or say anything to get a contract then not honour it properly.:mad:

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Thanks everyone. A few people I know who have switched to Virgin have complaints aand would not recommend them. It was Virgin I was thinking of switching to. I'll just have to keep looking at the different options availiable.

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Just my 2p worth

I had no problems with Virgin and would still be with them if i had not moved to a cable-less area

 

My advice would be to not have all sevices from one provider eg recently i struggled to pay my line rental bill to bt to get it put back on then a week later i couldnt make calls because sky cut me off (my calls were through them) for not paying that bill on time so still couldnt use my phone!

 

Keep your line rental and calls with the same company

I QUESTION THEREFORE I AM!! [sIGPIC][/sIGPIC]

 

Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you! :p

 

 

I have been smoke-free for 4yrs

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It's all down to the service people have received. If you are with someone and have never had a problem then you will be biased and recommend them.

 

I have been with Virgin (Telewest before it became Virgin) for 7 years and have never had a single problem, so that would make me want to recommend them.

 

The best part of having cable is that you are not restricted by the length of the telephone wire, the further you are from the exchange, the slower your broadband and the greater chance of dropping the connection, but you will still be charged for the service you have taken ie; If you sign up to 8mb but your distance from the exchange means that the most you will ever receive is 2mb, you will still have to pay the 8mb price. Even though the fault lies with the supplying company and the nature of copper wires.

 

This doesn't happen with cable.

 

Every single post about customer services for all companies says they are rubbish, you never hear about all the good things that customer services do, no one ever posts about that.

 

Be aware though, if you download more than 3gb between 1600 and midnight,, Virgin will restrict your speed on that night to about half speed for 4 hours and then you will be back up to full speed again. There is no download restriction with Virgin and you will not be restricted outside those busy times.

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when you are in north wales we are the last to get cable or should i say we will probably never see cable in n wales,,,,stagecoach would get here quicker i have been with bt for over 7 years before that i was with freeserve but i am now questioning bt over the 8 meg i have paid for this service for over 3 years now and very rarely get more than 3 meg and that is checking every 2 weeks for over 2 years,i have just this week wrote to bt and i am demanding a rebate for failure to supply the 8 mega and i am asking for 50% rebate considering they are and keep telling everyone 8 megs this may be true in the london area but out here in the sticks its a waste of money do i want half my money back have also sent my notice to ofcom that i feel i am being cheated so will wait and see what happens

patrickq1

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

 

 

 

 

Advice & opinions given by patrickq1 are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional

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Fully agree with you Patrick. When you ask for BB they check your line, they know what you are capable of receiving and should tell you that the maximum you can reach is 3mb and sell to you accordingly.

The 'up to' has no real relevence with adsl as they know exactly the fastest speed you can reach so shouldn't sell you anything greater.

Keep us informed of how it goes please Patrick, I think there are a lot of people who will be interested in how you get on.

 

P.S. It's no different in cities or London, the further you are from the exchange the slower your BB.

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...Do you want to be able to actually switch your television on?...
If I had some batteries, I could use my remote control...:(

I know somebody whose benefits payments were delayed, their DD to Virgin bounced, Penalty Charges were debited from their current account (...more than the cost of the DD btw!:rolleyes: ), Virgin re-presented, MORE Penalty Charges were debited from their now O/D current account......+ they were cut off @ 2pm on Xmas Day from their Virgin TV/Broadband/Landline package!!!

 

Personally, I have Freeview/Orange PAYG/Orange Broadband.

If I didn't have a works contract mobile as well, I would probably get an Orange Mobile contract, where I got 'FREE' Broadband chucked in for not much more than what I actually pay for the stand alone Orange broadband now!

The path of the righteous man is beset on all sides by the inequities of the selfish and the tyranny of evil men.

Blessed is he who in the name of charity and goodwill shepherds the weak through the valley of darkness, for he is truly his brother's keeper and the finder of lost children.

And I will strike down upon thee with great vengeance and furious anger those who attempt to poison and destroy my brothers.

And you will know my name is the Lord when I lay my vengeance upon thee.

(Jules Winnfield)

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If you look through this site you will see exactly the same thing under the Orange heading. They are all much as much so really you takes you chance with any of them.

 

Just one thing about 'Free' broadband, I read a review of the so called free broadbands and the summary was - "There are cheaper broadbands".

 

AS we all know, nothing is free.

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  • 2 weeks later...

I was looking at swapping to Tiscali from TalkTalk so I could bundle in the TV as well. From looking around Tiscali give a better than average customer service experience to most customers, but as others have said everybodies experience with their ISP is relative (I have only had one problem with TalkTalk, and have found them first class otherwise, but they have a terrible customer service record).

 

The only reason I have opted to stick with TalkTalk is because it is too much hassle to switch over, as I would need to return my TalkTalk line back to BT and swap my ISP to Tiscali, before Tiscali could pick up my phone line in six months. I though this whole process was supposed to be easy.

If money is the route of all evil, I must be a Saint

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  • 2 weeks later...
Guest Old_andrew2018
Thanks everyone. A few people I know who have switched to Virgin have complaints aand would not recommend them. It was Virgin I was thinking of switching to. I'll just have to keep looking at the different options availiable.

i must disagree virgin media from my point od view have excellant customer service

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