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Maplin claim faulty item works ok


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At the start of November, I bought a tft monitor from Maplin. After a week or so, I noticed that it was emitting a high-pitched whine, and that the frequency of the whine changed when the image on the screen changed. I contacted the manufacturer, who confirmed that it should not do this and offered to collect it fro free so they could repair it. However, they suggested I should contact Maplin first as they may be able to offer other remedies such as replacement/refund.

 

I did as they suggested, and after a week Maplin eventually replied to my email and said they would arrange to have it collected and so they could test it before deciding what to do. The courier failed to turn up at all on the first day, but did eventually arrive on the second attempt.

 

That was 2 weeks ago. Today I received a reply to my enquiry as what they were doing with my monitor telling me they could find no fault with it and that it was 'probably fan noise', so they were returning it to me unfixed. I can't believe they couldn't hear the whining noise, unless they didn't bother testing it properly.

 

What should I do now? I can still ask the manufacturer to repair it (although I am now concerned that they may also claim there is no fault), but I am not happy about how Maplin have dealt with the issue in any way, and would like to take the matter further as I believe they are shirking their responsibilities as a retailer. The result is I have been sold a faulty item, and they have basically told me to like it or lump it. Do I have any right to reverse the credit card transaction?

 

I would appreciate if anyone could me any regarding my rights as a consumer and appropriate courses of action. Thanks!

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In fairness to Maplin, there may not have been a fault with the monitor when they received it. Some years ago I had a camera which developed a fault with a sticking shutter.I posted it to a repairer who on receipt could find nothing wrong with it.The conclusion was that the journey in the post had corrected the fault.Perhaps this has happened in your case.I suggest you have the monitor back and try it.If the fault is still there, others will be along to advise you of the next course of action.

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The onus to remedy the fault lies with the seller.The manufacturer has shown great customer service by offering to have it sorted for you.

In the likely event that it is definitely faulty,its almost certain that it would go back to the manufacturers in any event.TFT monitors contain very complex circuitry and its more economical to change boards than individual components-this is something maybe their in house repairs would not do.

I suggest getting the product back and with a report that shows they have been unable to find a fault.

If the fault still exists then you have two options.

You can demand that Maplin fulfil their obligations or else contact the manufacturers again telling them you remain unhappy.

The advantage to you if you deal direct with the manufacturer is that its very likely to be sorted out quickly.

At this stage there is no obligation for them to be involved directly with you since the sellers contract (the sale) was between you and Maplin.

If you go down this route I would advise Maplin of it.

There may be extra charges from the manufacturer that have not been revealed-you should make sure that you ask if there will be.

Presumably though this fault would be rectified under the manufacturers guarantee.

Keep all records of communication together.

Failing all else you coud contact your local trading standards,however they would want to see that you have exhausted all avenues through a procedure which has given Maplin plenty of opportunity to resolve the problems.Keep us posted.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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