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Bnking Code - Consumer Action - The Sequel.


JimmyTheOne
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Remember this posting?:

 

Banking Code - Consumer Action Required

 

The Guardian (15 December, 2007)

 

Evidence is emerging of how whole communities are losing faith in bank cards and chip-and-pin technology

 

and Heise Security scribbled:

 

Attack of The Card Cloners.

 

Last 2 paragraphs are a timely reminder:

 

In the UK, the Banking Code (PDF file) section 12.12 states "Unless we can show that you have acted fraudulently or without reasonable care, your liability for the misuse of your card will be limited..." essentially to a maximum of 50 UK pounds. However, the code is voluntary, and the onus is usually still on the customer to prove the fraudulent nature of the transaction. The initial position of the UK banks is generally to insist that customer has exhibited contributory negligence.

 

In other jurisdictions, notably Germany, banks have so far covered all the losses from skimming as a gesture of goodwill provided evidence could be demonstrated that fraud had indeed occurred. There has reportedly been no case in which a German bank has left a victim empty-handed.

 

The Consumer's Association, WHICH? seem very quiet on this topic.

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