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Excess in policy not what i applied for!


never2tall
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When i got my insurance online 8 months ago with Swiftcover, i chose £500 excess to keep the costs down. Had an accident yesterday and on goin through my policy i notice the excess is £1000. Now i know the excess wasnt £1000 when i applied online because that amount wasnt available. I even did a test application yesterday online and that amount isnt available. The most you can have is £500!

 

So does £1000 excess stand even though i didnt choose it and you cant actually opt for it?

 

That'll teach me to not to read through my policy! :(

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To be honest i think your last sline pretty much summed up the situation. When you got your docs 8 months ago, they would have confirmed your terms and any XS that applies. If you haven't read it through and called swiftcover to query any errors then unfortunalty there's nothing you can do.

 

 

DA

If you find the advice I give is useful, then please feel free to click the scales :)

 

"It is better to keep your mouth closed and let people think you are a fool than to open it and remove all doubt" :)

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Now i know the excess wasnt £1000 when i applied online because that amount wasnt available. I even did a test application yesterday online and that amount isnt available. The most you can have is £500!

 

You may find that it is £500 voluntary + £500 compulsory. If you're buying insurance online you need to read through all the documentation carefully, not just the summary, and then double check the hard copies when you receive them in the post.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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