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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Mackenzie Hall / 1st Credit / Singlepoint


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Hi,

 

I'm hoping someone can help me or offer advice.

 

I was contacted some time ago by 1st Credit demanding payment for an outstanding bill to Singlepoint/Vodafone for £176.50. I advised the person i spoke to that i had no recollection of this debt and i was disputing this balance. I requested copy statements and details of how the balance was derived.

 

I heard nothing further until today - when i arrived home to find a letter from Mackenzie Hall stating it was a Final Notice and giving me 7 days from the date of the letter to make payment. Along with this letter was 3 phone statements (06/04/04, 06/05/04 and the 06/06/04) the latest statement showed an outstanding balance of £81.13 (not £176.50).

 

I then called Mackenzie Hall to firstly complain i had received this letter and it's tone and also to complain that the information i received didn't answer my original enquiry (i.e. discrepancy between £81.13 and £176.50) - i was past to a manager who was very aggressive and advised that the balance was correct and due for payment and the remainder had been made up of charges as he said the contract was cancelled early etc yet when i asked him he couldn't detail the charges over the phone.

 

I advised him that as far as i was concerned the matter was still in dispute as they have still not provided the information asked for or provided a satisfactory explanation of what exactly the additional debt is made up from. He then stated he would be preparing a court profile for me and would recover the debt that way and then hung up! :eek:

 

I'm quite upset at this and just want to understand where i stand?? please can anyone help or offer advice????

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Have you tried contacting Vodafone to find out exactly how much they passed to the debt collection agency and what it was for?

 

hi - thanks for the reply!

 

I did try calling Vodafone as i know they bought over Singplepoint - but they couldn't find me on their system despite me giving my old number, account number and old address..

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Hmm... so they passed a debt to this dca, yet they cannot actually find any account which exists for you? Have you pointed out to the agency that Vodafine/Singlepoint actually has no record of you ever being a customer?

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Hmm... so they passed a debt to this dca, yet they cannot actually find any account which exists for you? Have you pointed out to the agency that Vodafine/Singlepoint actually has no record of you ever being a customer?

 

i think it's maybe something Vodafone won't have sight off... i have received copies of 3 statements from Singlepoint along with the Final Notice letter - which means my details must be held somewhere.. although the 3 statements i received don't really answer my question - as the last one only shows a balance of £81.13???

 

should i send MH a formal request i.e. CCA or SAR?? and email them in the interim i.e. to advise them of this and to confirm the debt is in dispute?? should i ask for a copy of deed of assignment too??

 

i'm bewildered by it all to be honest.. they stated they would be taking me to court.. but how can they prove the debt to court when they can't even prove it (detail it) to me??

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also forgot to mention that i'm less than impressed with the way the letter came through the door as almost all of the reference data/details were visible through the envelope window:

 

MHenvelope.JPG

 

is this an offence?

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also forgot to mention that i'm less than impressed with the way the letter came through the door as almost all of the reference data/details were visible through the envelope window:

 

is this an offence?

 

 

No, but it is a breach of the OFT guidelines. You should make a formal complaint to MH, asking for a copy of their complaint procedure (they're obliged to provide this on demand). If their response is unsatisfactory, escalate it to FOS, who will charge MH £400 to investigate.

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Your first point of contact should be Vodafone as they may not have sold the debt to 1st Credit. It may be that 1st Credit are only chasing the debt on behalf of Singlepoint/Vodafone.

 

Vodafone will have the information, however if its a really old account its probably not on their main billing system. Have you tried writing to them? I believe that the majority of credit file queries are dealt with by one specific team. If you give them as much detail as possible they will investigate the matter for you.

 

If the debt has been sold on to 1st credit they will still be able to help to a certain degree.

 

Did 1st Credit tell you whether they had added any fees on top of the money they say you owe to Singlepoint/Vodafone?

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  • 1 year later...

I have just received a letter from McKenzie Hall trying to settle a £400 debt from 2002 with Singlepoint.

 

I left Singlepoint back in 2002 when I was changed over by Phones4U to a new contract with another provider.

 

McKenzie Hall have no idea of how the debt came to be but the agent suggested to me over the phone that it is likely to be 1 years line rental that was never cancelled.

 

If this was the case, then this has to be a fault of Phones4U as they assured me that the line was cancelled and my new one was active.

 

I've tried ringing Vodafone and they have no record of my old account with Singlepoint.

 

McKenzies letter is rather aggressive (claiming that they will be paying a doorstep visit shortly).

 

Does anyone have any recommendations of any action I can take?

 

Thanks in advance.

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