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Orange mobile;Contract help.


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Hi

 

Im new to this forum and got a question about mobile phone conracts, I apologise if a similar post has already been made but I want a direct answer to my question.

 

About 11 months ago my girlfriend took out an 18 month contract with orange (Samsung D900, after 2 months of her complaining about how crap the signal was with orange I suggested she tried her old phone (Nokia) bingo! I know the signal strength varies from phone but this was crazy in the Samsung she got 1 - 2 bars of signal but in the nokia she got full strength. She took the Samsung back to the shop and they said they tested it all to be ok, realising she was fighting a losing battle she just went back to the Nokia phone.

 

Now, on Sunday the trusty Nokia was playing up so she went to the Orange shop and paid £100 to upgrade the phone, she ended up getting the Samsung U600, 1 of her friends has it and she liked it (you can see where this is going) but today at work she was back down to getting 1 - 2 bars of signal, and she says she cant call people as it contiunally breaks up, the girl in the shop said there's no cooling off period but what can she do, as far as I can see the the phone does not seem compatable with orange at her work.

 

I just need some advice on how I can move forward with this at the end of the day I just want herto have a phone that works but from experience Orange will do very little to help.

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Hey, I think you should have posted this in the telecoms section, but I'm sure someone will move it for you.

 

The fact that there is no cooling off period is irrelevant if the phone is faulty. If your girlfriend's sim card works in another phone at the same location at the same time then the phone is faulty and so Orange should repair or exchange it (after only like 4 days I would think it should be exchanged!).

 

However, you say the problem with the new phone was at her work. You should call Orange and ask them to check the coverage at her work location - it may just be that they are having coverage problems in that area in the past few days. Also get them to check your home location to see what the signal strength there is.

 

Yes, there is a variation in the strength of signal each model of phone will pick up, but to go from 1 bar to full signal is ridiculous - the only time I have ever seen a variation so big is when the general signal in the area is poor, but one phone just manages to get a strong signal by chance - it is not usually the other way around. If Orange say the coverage in your area should be reasonably good then, as I said before, the phone is simply faulty.

 

Unfortunately, this is not grounds to get out of the contract (if there is no cooling off period). But if they say coverage is fine and the sim works great in other phones then Orange should really be replacing or repairing your new phone.

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Thanks for the reply, im not interested in gettng out the contract because of the unlimited texts well 3000 anyway.

 

When we complained with the Samsung D900 all they did was a quick test on the phone in the shop and said theres nothng wrong with it, both home and work locations have been checked before and I believe they both receive a good signal strength, I'll have to go into the shop and insist the phone is replaced and if itstill does not work sell it on ebay and buy a different phone

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If it helps-I was a courier for a few years travelling the whole of the UK and Orange were by far the worst for reception in many parts of the UK.

 

I think there are only four or five actual providers in this country and 02's coverage was excellent, as is T-Mobile, but I've never used Vodaphone.

 

Almost every person I know who have been on Orange then changed are quite surprised at the increased quality of signal.

 

Next time you receive a mobile call which breaks up ask if they are with Orange and I bet they will be!

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If you can determine the phone is faulty, (as suggested by lawbunny, try sim in another phone and see the difference), then you have 28 days to return to the store and exchange it for brand new equipment.

 

Would suggest that if your girlfriend is in a poor signal area she tries to stick with a nokia (she not having much luck with samsungs!), Under the 28 day faulty replacement you do have the option to reject the model and chose a different one (paying any difference in price) only the store can help you with this, Orange CS cannot help at this stage.

 

Hope that helps

Anything I post is my own opinion and views based on experience. My posts may not represent the views of my Employer, work collegues, or my Mum, i thought them up all by myself!

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Moved here for you-and retitled.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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The shop cannot determine the phone's usability with a cursory check - it needs a full electronic shakedown of its transceiver and a printout of its sensitivity (some phones are better than others).

 

The problem is that not all phones are the same, and to 'pass' it doesn't have to reach a specific performance level, but be within a range of results. I'd ask for a proper test, as the lack of RF Sensitivity is rendering the handset unusable. If it IS out of spec, you'll get a replacement.

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