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HELP, had no reply from first letter


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hi, i hope someone can help. i am helping my cousin reclaim from lloydstsb, i did the same and won early this year. the problem is that we sent the first letter off about 4-5 weeks ago and still have not had a reply, i thought they had a duty to repond within 2 weeks. what should we do? resend the first letter just incase they actually didnt get it or send a different one? please help thanks

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Guest Macedonian



Can you please clarify exactly what the first letter was that you sent.

Was it the Preliminary letter based on the template provided, saying that you would send a Letter Before Action after 14 days if they did not respond favourable?



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