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HELP, had no reply from first letter


aangel240283
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hi, i hope someone can help. i am helping my cousin reclaim from lloydstsb, i did the same and won early this year. the problem is that we sent the first letter off about 4-5 weeks ago and still have not had a reply, i thought they had a duty to repond within 2 weeks. what should we do? resend the first letter just incase they actually didnt get it or send a different one? please help thanks

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Guest Macedonian

aangel

 

Can you please clarify exactly what the first letter was that you sent.

Was it the Preliminary letter based on the template provided, saying that you would send a Letter Before Action after 14 days if they did not respond favourable?

 

M

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