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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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Sports World returns


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Hi all - joined this site today in the hope of finding out whether I have a leg to stand on re return of Golf equipment to Sports World stores.

 

Here's my email to Sports direct Customer services (who seem to own Sport World stores) - sorry it's long winded...!

 

Hi,

 

I've been advised by the manager at you Lakeside store that I cannot return Golf clubs that have been used. I would normally understand this matter if you had golf nets that you can try the equipment out on.

 

Because of this, a member of your staff at your Beckton store advised me that if I bought a Golf club I could try it at a driving range and if it did not suit return it for a CREDIT NOTE.

 

This is did - I bought a £40 Dunlop cube driver from your Lakeside store the following week that I tried once at the range and was bad quality. I retutrned this to your Lakeside store on Wednesday 28th. I received a credit note no problem. I then decided to spend £30 on two other drivers and hope that one would be ok. Both were very bad quality - indeed one may the most awful sound when hitting the ball. Unfortunatley both were of such bad design that they scuffed up - I had taken about 10 shots on each at the local driving range.

 

Your Manager at the Lakeside store that categorically told me that you do not take returns on used goods. Informing him that I had been told by a member of staff at Beckton meant nothing to him. I also informed him that I shopped extensivley at Sport Scoccer over the last few years, and that he would unfotunately lose my custom. But again, he just stated your 'Company Policy'

 

Can I return these goods as faulty? The build quality of the goods is very bad. If I can return them as faulty, I do not mind in receiving a Credit note which I will spend on golf clothing in the store - As I was told that is what I could expect, I have no problem in receiving a Credit note.

 

Please can you get back to me ASAP. I am normally happy with the quality and price of goods at your store. This has been one exception over a good few years and I hope you do not want to lose my custom as I spend a fair bit of money at your stores on golfing and clothes goods, for myself and my family.

 

I look forward to your reply

 

Now I know you pays your money and you takes your choice. But it's now a matter of principle. I feel so strongly I'm also looking to investigate whether they are in breach of trading standards re their sale pricing in their stores too. You know, 70% off these goods - I never see them on sale at that price!

 

I'd love to know if anyone else has had experiences with Sports World.

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I think your issue with the second lot is to do with the quality (or lack of) and fitness for purpose. That is a different matter to the stores return policy, which is only additional to your rights. They should replace them - their "kindness" in allowing you to return the first set is immaterial.

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Just additionally, I am aware that their refund policy is at managers discretion (where for example you change your mind). The rights referred to above are statutory rights (in your case I believe it would be the supply of goods and services act and not SoGA (though some dispute this), as you did not use money to buy these clubs. The effect however is exactly the same and at this point the actual Act is not really relevant so ignore all of that!.) Look at s. 14 of Sale of Goods Act for the relevant information relating to quality, fitness etc.

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  • 2 years later...

hi, i know your thread is a couple of years old, but just wanted to say that sports direct at the lakeside retail park (not the one inside lakeside itself) near blacks and currys etc.

The service at this store is ridiculous, on every occasion Ive shopped there whether its clothes to equipment, every single item ive bought from there has developed a problem, and the manager there some geezer called dennis (chinesey or phillipino looking) is a complete idiot, he almost smirks at you when he denies you your money back, makes you wanna smack him 1 in the mouth!

anyway i have decided not to spend my cash at this shop anymore, purely for my own sanity, yes the gear they sell is cheap and a fraction of the price of some high street stores, but im sure the company's buyers are getting 2nds into their stores and not telling the customers, the products are shoddy.

 

you have been warned:-x:-x:-x:-x:mad2::mad2::mad2::mad2::mad2::x:x:x:x:x:x

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