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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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DCA's , Customer Collections, Bailiffs, rights and stuff...

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Right, I have a few debts outstanding with various people...


I'm going to CCA them all but that I need to know is can they actually send bailiffs round to enter my premises if they're not CCJ's ??? Companies are Wescott, Scotcall, Ruthbridge, NCO & Commercial Credit Services..


I'm willing to enter arrangements with them all to pay off the debts but am going to CCA them to delay them for now. Debts are for BT, Orange, Citicard and other stuff...


Do they ever send people round to your house ? The reason I say this is I live with someone and don't want them to know about my debts.





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Scotcall people are ex army types, they have NO legal powers and I think they can't send bailiffs round without a warrant of some type. Somebody else will be along to give more advice later on. There is a letter you can send which tells them if anyone does come round you will call the police as you have revoked your rights to them in this aspect. Also don't forget the telephone harrassment letter if they start phoning.


If they are threatening to send bailiffs round take the letters to Trading Standards as they are in breach of the OFT guidelines on debt collection, they are misrepresenting their powers.

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They can only send around bailiffs after pursuing the debt through the courts and obtaining an order or warrant on the debt. at this point there is little you can do but negotiate to limit any financial damage, mostly they're reasonable enough people who have seen both sides of the game and HAVE AUTHORITY!!


What the DCAs can and often do is send around one of their doorstep callers, these people often claim to be legally entitled to steal your soul and anything else you may possess.


What they are, are people who have all the powers of enforcement of an ice cream man, you are legally entitled to tell them to sling their hook and if they refuse or become aggressive, call the police as you would for any other trespasser. Do not let them into your premises, you don't have to talk to them, or even acknowledge their existence



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First thing to do is to get the CCA letter off to the lot of them. That will establish if they have a legal right to chase you for the alleged debt.


As has been said they have ABSOLUTELY NO LEGAL RIGHTS to visit you. Send them the following letter if they suggest calling. Any person who calls at your door without your express permission can be told to leave. The manner and language of the telling is up to you. Should they refuse to leave I suggest you ring your local Constabulary up and report a Breach of the Police and request Police attendance. Take a note of any vehicle the caller may be driving and if possible a photgraph.


Please note that I am only prepared to communicate with you in writing. Should it be your intention to arrange a "doorstep call", please remember that there is only an implied license under English Common Law for certain people to visit me on my property without express permission; the postman and people asking for directions etc (Armstrong v. Sheppard and Short Ltd [1959] 2 Q.B. per Lord Evershed M.R.).


Please therefore take note that, I revoke license under Common Law for you, or your representatives to visit me at my property and if you do so without my permission, you will then be liable to damages for a tort of trespass. You would also be conspiring in a trespass if you sent someone to visit me nevertheless.

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They can only send around bailiffs after pursuing the debt through the courts and obtaining an order or warrant on the debt. at this point there is little you can do but negotiate to limit any financial damage, mostly they're reasonable enough people who have seen both sides of the game and HAVE AUTHORITY!!




Most bailiffs aren't interested in taking your stuff, what they are there for is to get their hands on cold hard cash unless they are there to repossess an item that's subject to an HP agreement for instance, even then they need an order from the court to do so.


Bailiffs have very few powers to enter premises by force. They can only force entry after they had gained peacefull entry on an earlier visit and levied distress and only if they are being prevented from entering by the debtor. It's worth noting that a bailiff opening an unlocked door or window could be classed as gaining peacefull entry so if you're expecting a visit make sure everything is locked! Business premises are a different matter though.


Bailiffs collecting fines imposed by the magistrates or Crown Courts do have the power to force entry where it is reasonably required.


The 'cannon fodder' caller sent by a DCA has no right of entry at all.

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I know a number of certified bailiffs who have lost their licences over the years for "doorstepping" placing the foot across the threshold through the gap in the door and claiming they had already gained access. one had the "misfortune" of doorstepping a guy who had the whole front door on CCTV. Lost his job and the company with the order ended up in court

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