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LCD TV - Engineers Report Needed?


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Hi All,

First post...

I bought a LCD TV from Dixons (online) last year (in June, just before the World Cup). It's since broken (this August) but I didn't get round to officially reporting it to Dixons until September.

Dixons tack (phone calls and e-mails) has been that it's out of the 1 year manufacturer’s warranty, so the repair will have to be chargeable (to me).

However, having read other posts on this forum, I've since quoted the Sale of Good Act. Dixons are now willing to help. The thing is, I need to get an engineers report to determine whether it's a manufacturing fault, fair use or accidental damage. The engineer also needs to estimate the cost of the repair.

Dixons will then assess my claim and determine whether they pay for the repair or replace the item.

Has anyone been in a similar position, how did it go, and can you recommend how I find a qualified engineer?

Cheers!

Paul

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don't know about qualified engineers - try loking in a directory and make sure you chose one that is approved by the manufacturer or is a member of a legitimate professional body. (I used Richer Sounds for my DVD at a cost of £30 even though it wasn't bought from there - try giving them a call).

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What make is it? A lot of makes have service centres, even if they're not directly owned by the manufacturer, they will be an approved repair agent.

 

If an approved repairer from the mfr has seen it, then I would imagine his/her endorsement would carry some academic weight.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

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Thanks for the feedback... Been away for a couple of days hence the late reply.

 

It's a Hitachi - I'll get in touch with them in the first instance.

 

Will keep you posted.

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