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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Was I Mis-Sold PPI?


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Hi, great site, hope you can offer me some advice.

 

First of all I rec'd a letter from HSBC a couple of weeks ago, this thanked me for taking out a PPI policy with them and enclosed a policy document.

 

As I had not requested this and feel I would not need the policy I called them. I was informed that they could not understand why I was issued this letter as my policy started the day I took out the Credit card with them in 2003.

 

I do not remember having any dicussion with anyone regarding PPI on the card at the time I took it. I only took the card to get a credit rating as at the time I was 19 and could not get a contract telephone due to not having a credit score.

 

The person I spoke to asked me to write in to cancel the policy, he made no mention of a refund as you would expect. I expect that I likely accepted the PPI or signed something for it which I cant remember but on a further point wonder if I may have been mis-sold the policy.

 

I work for Local Government, not only do I receive full pay for six months and then half pay for a further six when sick, my contract includes a redeployment clause whereby should my job become redundant they are required to find me an alternative position. On this basis I would feel that PPI woud be of no use to me anyway. Am i right in this assumption?

 

Do you experts feel I have grounds for a claim?

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Hi, great site, hope you can offer me some advice.

 

First of all I rec'd a letter from HSBC a couple of weeks ago, this thanked me for taking out a PPI policy with them and enclosed a policy document.

 

As I had not requested this and feel I would not need the policy I called them. I was informed that they could not understand why I was issued this letter as my policy started the day I took out the Credit card with them in 2003.

 

I do not remember having any dicussion with anyone regarding PPI on the card at the time I took it. I only took the card to get a credit rating as at the time I was 19 and could not get a contract telephone due to not having a credit score.

 

The person I spoke to asked me to write in to cancel the policy, he made no mention of a refund as you would expect. I expect that I likely accepted the PPI or signed something for it which I cant remember but on a further point wonder if I may have been mis-sold the policy.

 

I work for Local Government, not only do I receive full pay for six months and then half pay for a further six when sick, my contract includes a redeployment clause whereby should my job become redundant they are required to find me an alternative position. On this basis I would feel that PPI woud be of no use to me anyway. Am i right in this assumption?

 

Do you experts feel I have grounds for a claim?

 

Hello,

 

Me thinks they are trying to cover their tracts, It started in 2003 and they send you the documents in 2007:confused: . I would send a SAR, which costs £10 to get all of the information they have relating to the account and then start the process of reclaiming it back

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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