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Capital One won't close account.....


kevb0444
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Hi. A friend of mine is having hell and all trouble trying to get Capitl One to close her account. She had credit card with them 2 years ago and told them to cancel it time and time again yet they still send her statements and new cheque books and stuff. Her balance is £0 and has been for ages so she can't see why they won't just cancel her card and leave her alone. She's phoned them and wrote to them but yet they carry on....What can she do?

NatWest:

**£466.28 Settled In Full 21/08/06**

Halifax:

**Full settlement of £107.52 offerd and accepted 25/10/06**

GE Money:

**£48 settled In Full 19/09/06**

Barclays Bank:

**Full settlement of £90 offered and accepted on 24/10/06**

Alliance & Leicester:

**£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**

 

"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya"

"Learn the gifts of all sights, or finish in the dance of the fallen gods."

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Send everything back with a "no longer at this address"?

 

I don't know. I would have thought there is a breach of the DPA in the way they process information, if she is no longer giving them the right to keep her information, they shouldn't.

 

It might be worth a call to the IC's office, see what they have to say.

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  • 2 months later...

Ok....

After countless letters and phone calls Cap One have FINALY closed her account(we hope)!!!

NatWest:

**£466.28 Settled In Full 21/08/06**

Halifax:

**Full settlement of £107.52 offerd and accepted 25/10/06**

GE Money:

**£48 settled In Full 19/09/06**

Barclays Bank:

**Full settlement of £90 offered and accepted on 24/10/06**

Alliance & Leicester:

**£170 Refunded In Full 17/09/07 (Charges due to bank error but still had to fight them for almost 3 weeks to get back)**

 

"Thin-de le'hasuan 'aloun'myin-del bpi-de gka-de hasou-de paya"

"Learn the gifts of all sights, or finish in the dance of the fallen gods."

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