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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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log book loan help and advice needed plz!!!!!


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hi there from a newbie.

im looking for some advice and hopefully some help on a lbl matter.

After reading alot of posts in the forum thought that u guys might be the ppl to help. now to the point.

i have a loan with logbook for 750 and im about 6 mnths in, thing is about 3 weeks ago i hit some black ice and wrote my car off completely, was in hospital but still managed to pay my payments bar 1. the thing is this, the other day i read thru my documents to see it says u must have valid fully comp ins, but my ins when taking the loan was tpft. also i keep getting letters at least 2 a month charging me 12 a shot, saying im overdue but to my calculations im not ive foned them about this but with no avail.

i have read in sum otha posts there is sum1 who will look at the contracts and bill of sale(or whatever it is called) and tell me if there valid.

 

as of yet i havent told them about the car.

 

any help on this matter would be gratefull

 

 

many thanks

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Hi there, I am not an expert on this matter, but i will get this posted on the appropriate forum and an expert will be along to help you.

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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I would pm sequenci. Have you checked whether they have registered a bill of sale?

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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Guest ChloeJane

Hi Tatty,

 

The Office of Fair Trading is seeking all complaints about Log Book Loans. There have been many complaints.

 

Phone the OFT and register the complaint and any relevant details.

 

The number is

  • OFT telephone enquiries:
    08457 22 44 99

Even if you just register the Complaint it adds to their case and is important as well as finding out information here as they are notorious for being heavy handed and charging unwarranted fees.

 

All the best.

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hi, i havent checked whether the bill of sale is registered as i dont know how. i will phone the oft tomorow when i get time. but what should i say?

 

who is sequenci? will he be able to help me better.

 

many thanks

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hi, i havent checked whether the bill of sale is registered as i dont know how. i will phone the oft tomorow when i get time. but what should i say?

 

who is sequenci? will he be able to help me better.

 

many thanks

 

http://www.consumeractiongroup.co.uk/forum/member.php?u=21294

 

If you look to the right, under the box with the avatar (picture) you will find a box with contact info, and "send a private message".

 

Sequenci is an expert at bill of sales.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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  • 3 weeks later...

hi there, recently i lost my job due to having a crash in the company van so have had to go onto benefits as im having a hard time finding a job.

i currently have loan with lbl which i havent paid for about 2 weeks as i dont know wot to do. on fri i got a default notice and a final demand from them.

im unsure wot to do as the car i secured the loan on i crashed about 2 months ago but i only had 3rd party insurance and didnt tell them.

 

i just want to no wot i shud do and where do i stand with it all.

 

any help would be gratefully received.

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I think you should contact them, in writing, not by phone, and explain your circumstances and make an offer that you can afford to pay. Some of the letters here might help: http://www.consumeractiongroup.co.uk/forum/general-debt/20758-creditors-dcas-letter-templates.html

 

Or call the National Debtline on 0800 808 4000 for some calm, impartial advice. They're very helpful and non-judgemental.

 

And don't panic - you can and will get this sorted out. You're doing the right thing by facing up to it straight away.

 

:)

Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

 

If I've been helpful, please click my scales. :-)

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  • 1 month later...

hi there just looking for some general info and help.

 

in november last year i crashed the car that i had a loan on with logbook loans, as it was my fault and i didnt have fully comp ins i recieved no payout.

When i phoned lbl to tell them about the crash i had no idea that in the bill of sale it says that u must have fully comp ins as part of the agreement.

up until this point i had no knowledge of this and told them this they told me they would get someone to phone me back later in the week.

after this i decided to look at the bill of sale and the contract and sure enough it says that i must have fully comp ins but also it says in the contract that the bill of sale forms part of the contract, am i rite in thinking that the contract and bill of sale are both invalid? when i took the loan out they got a copy of my ins which clearly states tpft.

was just hoping u could point me in the rite direction.

 

any help would be apreciated thanks..

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Guest grizzleguts

Hi, the fully comp insurance is standard stuff with vehicle finance, if you crash the car, you are still liable for the outstanding finance, so you need to protect yourself, the only come back you may have, is that when you insured the vehicle, and gave the Insurance company the vehicle details, they should have informed you of this rule. as the searchs they do on a vehicle reg, is to make sure that it is not stolen, and if it has outstanding finance (HPI check).

The only chance you have is to get a specialist solicitor involved, and try to reclaim the monies owed to the finance company, the charge would have to be financial and personal distress, due to the companies negligance, in failing to train its staff adequately, or have the adequate checks in place.

You would have a slim chance of winning, but slim is better than none.

You would have to convince a judge, that you either received the terms & conditions after signing.

The Bill of sale, is a contents of the sale details, it does not form part of the contract, If for example you make an offer on a house, a bill of sale is drawn up, it does not become legaly binding until both parties (in a finance agreement only yourself needs to sign), sign the agreement.

You may have great difficulty convincing a judge if you received a copy of the terms & conditions, before you signed.

Best of luck.

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Hi there Tatty, am I right in thinking by "lbl" you mean you have a loan on the car by Log Book Loans and not that the car was bought on finance? Just need to clarify before we go along the wrong track with advice.

 

Kind Regards

 

Ell-enn

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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OK I'll ask for someone with lbl knowlege to respond.

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Is it possible to post the actual agreement, minus your name and any personal details?

 

I do not believe, given what you've said, that the basic contract (i.e. the consumer credit agreement) is invalid. In practice, the Bill of sale is PROBABLY invalid, since LBL don't register them (or even use the correct format).

 

So, you remain liable for the credit agreement, and should continue paying as normal.

 

Technically, not having insurance is a breach of contract, HOWEVER, in practice if they were aware (as they must have been ) of your type of insurance, then it is unlikely the court would look favourably on such a claim.

 

I disagree with what grizleguts appears to be saying. in order to be effective in these circumstances, a bill of sale needs to be incorporated into the consumer credit agreement. without such incorporation, it would be unenforceable under the consumeer credit act 1974.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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i dont have a scanner im afraid just a latop, but i could make a copy n blank all the stuff owt n send if ppl cud help me with it.

 

c the thing that got me thinking was - b4 i phoned them to tell them of the accident i was unaware of the clause in the bill of sale, when i foned them they were the 1s who brought my attetion to. and after reading the bill of sale it says that i should have fully comp ins as part of it, which i didnt have when i took the loan i had tpft, and the guy tht came n met me in the train station car park didnt notify me nor did he refuse me the loan which he shud of done.

also in the contract it states that the bill of sal forms part of the contract which would mean if its there fault the bill of sale is invalid shudnt the contract be aswell.

thats all i thought and the fact they are asking for nearly a grand on a 500 loan of which ive paid 490.

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