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    • The sticky thread is locked because it's just a template thread. We need to see the invoice you're disputing. And for you to answer the questions below (I'm guessing this is an ANPR capture, the vast majority of tickets are) -   For PCN's received through the post [ANPR camera capture] (must be received within 14 days from the Incident)   Please answer the following questions.   1 Date of the infringement Give answer here   2 Date on the NTK [this must have been received within 14 days from the 'offence' date] Give answer here   [scan up BOTH SIDES as ONE PDF- follow the upload guide] please LEAVE IN LOCATION AND ALL DATES/TIMES/£'s   3 Date received Give answer here   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Give answer here   5 Is there any photographic evidence of the event? Give answer here   6 Have you appealed? [Y/N?] post up your appeal] Give answer here   Have you had a response? [Y/N?] post it up Give answer here   7 Who is the parking company? Give answer here   8. Where exactly [carpark name and town] Give answer here   For either option, does it say which appeals body they operate under. Give answer here   There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE   If you have received any other correspondence, please mention it here   Copy the windscreen or ANPR section to your thread and answer the questions... …….... In either case scan up both sides of any letters/tickets in or appeals made out to ONE MULTIPAGE PDF ONLY
    • Perfect, thanks Dave.   You're right, a whole dodo storm this has been. As sons of first-generation immigrant parents, whenever something like this happens the old man panics. There was a whole "appeal this now" because my dad paid for the parking as he was with the hirer at the time and he isn't as tech-savvy as my brother so he ended up doing what he did and because I don't live there anymore it came all the way down to this.  But yes, we'll do this SAR and see what comes of it.  Will keep posting here with the hopes that it may benefit someone in the future.  Thanks again, everyone. 
    • saying the thread is locked, what shall I do?
    • Please fill in the forum sticky and upload a copy of the invoice, redacted of anything that could identify you -  
    • first time to use this forum, so a bit clueless got a PCN from Horizon, saying that "exceeded ma stay period" any template for me to make appeal please?
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Hi

 

I was wondering if anyone could give some advice about an issue my daughter is dealing with. She and her boyfriend needed to hire a car and they telephoned Hertz who were happy to book one for them to be picked up from the local dealership. My daughter who is 20 had to be the main hirer of the car because they would not accept her boyfriend's debit card as it was a Solo card. They immediately took the charge of £55. When they went to collect the car they were informed that neither of them was old enough to hire a vehicle, needing to be over 25, and that they should contact the customer services to arrange a refund.

 

When they did that they were told that a refund would be made within 10 working days. However this was not made and my daughter contacted Hertz again. She was told that the matter had been looked into and that no refund was due because the operator at the time claimed to have informed them that they had to be over 25.

 

Firstly, my daughter's boyfriend made the original call and they did the booking without once asking to speak to her. They took her card details without asking to speak to her for permission. He denies that the question of age was ever mentioned. When customer services were later challenged about the question of taking her card details, they replied that this would have been verified when the car was collected. Surely then the payment should not have been taken until this verification was made?

 

Am I right in thinking that if someone is not eligible to enter into a contract in the first place, which my daughter clearly was not if she was under the required age, then the contract would be null and void anyway and Hertz are acting illegally in withholding her money.

 

Any help please!!

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Arent all calls recorded?

Anyway shouldnt the operator have verified the age first with proof?

Demand your dosh back if they refuse tell them you wish this decision to be put in writing as you are taking the matter further.

When you get this in writing take a copy of it to TS.

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Thanks for that Bigmac.

 

The matter may now be resolved as they are going to refund as a"gesture of goodwill" after I had threatened to sue the company. I've now composed a letter to the MD for my daughter to send accusing the company of operating illegally, so we'll wait and see how he replies.

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