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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Chantry Collection


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I wonder if anyone else has dealt with this company?

They seem to deal with pay day advances debt.

Which is my case.

But they at first try bully boy tactics and seem to be down right dishonest.

They have sent letter to myself with a 7 day limit in them,but the franking mark clearly states there was a delay of almost three weeks,or they were simply lying.

They sent the first letter to myself but to an old adress then once they found this out after they called me resent the same letter with the older date on but to my new address.

They ignore letters asking why this has happened and just repeat threats.

They say payments have not been recieved then ignore letters from myself asking if they could confirm so i may chase who cashed the payment.

I could go on and on.:-x

Any feed back would be of use as i find my blood pressure rises every time i have to deal with this company

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Which Payday advance company are they acting for?

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I've not heard of them, I thought it might be PoundsTillPayday who operate out of Malta believe it or not. They tend to use UK debt collectors to act on their behalf.

 

However, I assume you have a repayment arrangement with Chantry and there is a dispute about missing payments? How did you make these payments - by sending them a cheque, or do you pay by DD? I also assume there will be huge penalty charges for non repayment on time - if so you should be looking into claiming them back.

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It is more about the way they seem to use false dates and post over weekends etc as well as being so arrogant and/or stupid in there dealings with paper work.

To date there has been no charges,simply because i keep records.

But they could produce a letter as proof that they had mailed me in any court case,even though they are lying through there back teeth as the franking date proves.:-x

That sort of underhand behaviour.

But i was wondering if other had problems with them.

For example when they first called me they used security questions,post code was one.

Then three calls in they discover that they have my old addy and post code.

Then got stoppy when i raised the question of just how good was there security when they couldn't get the basics right.

There are many examples of just such things i could mention.

 

Forgot to say,they are based in Wakefield.:x

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Might be a good idea to contact Trading Standards and let them know how they are operating.

 

Kind Regards

 

Ell-enn

If I have been helpful please fee free to tip my scales

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Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Please keep us updated as to how you get on.

 

Kind Regards

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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  • 1 year later...

Many thanks for your help. I have been looking on the Internet for them without sucess. Are they known as another name do you know?

They are a nightmare to get hold of and are not very nice people

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Hiya, I believe I can be of some assistance with this particular company. They are indeed the DCA for Albermarle and Bond. They are the in house DCA for this firm with the same registered offices in Bristol (rather like Mercers and Barclaysharks). Chantry operate out of a PO box (how do these firms do that?) in Wakfield and some of the Albermarle and Bond head office paperwork also comes with a Wakefield address on it). As with many of their type - fairly standard nonsense to begin with (including a beautiful postcard advising me they will be calling to discuss the debt) then more reasonable when you stand up to them. Currently waiting for their next unreasonable move. I have to say although not great I have come across worse. Phone number is as per Evil Scotsman's post (whocallsme.com is a truly superb site!). There are a couple of 0844 numbers (don't use them) and email addresses (enquiries@chantrycollections.com should get you a response). Hope this helps - stick with your plan and they should eventually be reasonable.

MJC 007.5 :cool:

 

Advice or opinions offered by mjc 007.5 are personal, offered in good faith and without prejudice or liability. Your decisions and actions are your own and should you be in any doubt then please seek the opinion of a fully qualified and insured professional

 

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