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    • Thank you very much for your letter in regard to the above mentioned shipment.  Due to the high volume of parcels coursing through the courier network each day, undergoing continuous processing and handling, certain packages may experience delays or even can get lost in the course of this journey. Please note that due to the time that has passed, this shipment has been declared as lost.  I have today processed the claim and made offers to the value of £75 as a goodwill gesture without prejudice. I do acknowledge that you have mentioned in your letter that the value was higher, however, you did not take out any protection to that amount. The protection for this shipment was £20 and we will not be increasing our goodwill offer any further.    Please log into your account online in order to accept our offer. Once accepted, our accounts department will process the claim accordingly. The claim payment will be processed and received within 7 working days.                                  In addition, a refund of the carriage fee will be processed as a separate payment and will be received within 3 working days.  If I can further assist, please feel free to contact me.   I have also just noticed that yesterday afternoon they sent me an email stating that "after my request" they have refunded the cost of shipping. I did not request the refund so will mention that in my letter as well.
    • Hi I had to leave Dubai back in 2011, during the financial crisis. And only now have I received a letter from IDRWW. Is this anything to worry about about as I have 2 years left until it’s been 15 years(statute barred in Dubai). Worried as just got a mortgage 2 years ago. Could they force me in to bankruptcy? Red lots of different threads on here. And unsure what true and what isn’t. 
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mdoyle V Halifax


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Hi ya'll,

 

Thought i'd start my own thread to keep track of 'proceedings'!!!

 

so far -

 

7th June - sent letter asking for statements going back 6 years

19th June - recieved statements total £1327 charges

20th June - sent letter asking for full refund via recorded delivery

21st June - item signed for by Halifax

22nd June - recieved standard 'i am sorry to learn of your concerns etc etc' letter

28th June - offer of £100!!!!

 

update - 28th June, Rang Halifax customer relations to speak with Alan Molineux who made the offer of £100 to ask where i send the rejection letter to, was put through to a Mr John Thornton who asked me the reason for the call and then told me that they would not be refunding the full amount of £1327, but could offer £300 as a gesture of good will, i again refused this offer.

He told me that my comments had been noted and i would recieve a letter stating Halifax's position in this matter, he advised me that i can then choose to take what ever action i see appropriate.

 

To which i replied ' that is very kind of you, i will write to you on 4th July giving you a further 14 days to consider my request before filing a claim for the full ammount which will at this time also include interest'

 

he gave a big sigh and we ended the call there.

 

 

update - 5th July - letter before action sent

 

update - 20th July - moneyclaim filed

 

 

 

will post updates as and when they happen.............

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Good stuff - stick with it! :)

Jeep (The Wife & I)

Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06

Halifax joint a/c new charges £1100 - LBA sent 02/08/06

Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)

Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far

Halifax Visa (#2) Data Protection Act sent - refunded £170

DONATE - Support this site, it supported you!

Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet

All advice given in good faith and without prejudice or liability, to be taken at your own risk!

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Good Luck with yours! I've just filed a small claim against the Halifax for the first part of my claim!

Alliance and Leicester -

£306 - settled in full!

Halifax -

£1600 + interest + fees -

27/06/06 - 1st Small Claim initiated for

£704 + £217 + interest + £39 Costs

01/08/06 - cheque received for £965

28/09/06 - 2nd Small Claim initiated for

£950 inc int + costs

05/10/06 - settlement letter received- awaiting cheque!

Standby for 3rd claim!:)

Barclaycard -

17/06/06 - Data Protection Act letter sent

03/10/06 - Statements rec'd £525 charges!

04/10/06 - 1st letter sent for refund

 

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If nothing else, that offer is amusing :-D

Alliance and Leicester -

£306 - settled in full!

Halifax -

£1600 + interest + fees -

27/06/06 - 1st Small Claim initiated for

£704 + £217 + interest + £39 Costs

01/08/06 - cheque received for £965

28/09/06 - 2nd Small Claim initiated for

£950 inc int + costs

05/10/06 - settlement letter received- awaiting cheque!

Standby for 3rd claim!:)

Barclaycard -

17/06/06 - Data Protection Act letter sent

03/10/06 - Statements rec'd £525 charges!

04/10/06 - 1st letter sent for refund

 

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update - 28th June, Rang Halifax customer relations to speak with Alan Molineux who made the offer of £100 to ask where i send the rejection letter to, was put through to a Mr John Thornton who asked me the reason for the call and then told me that they would not be refunding the full amount of £1327, but could offer £300 as a gesture of good will, i again refused this offer.

He told me that my comments had been noted and i would recieve a letter stating Halifax's position in this matter, he advised me that i can then choose to take what ever action i see appropriate.

 

To which i replied ' that is very kind of you, i will write to you on 4th July giving you a further 14 days to consider my request before filing a claim for the full ammount which will at this time also include interest'

 

he gave a big sigh and we ended the call there.

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There's no real need to wait until 4th July in this case - they won't offer any more, so LBA 'em! :)

Jeep (The Wife & I)

Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06

Halifax joint a/c new charges £1100 - LBA sent 02/08/06

Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)

Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far

Halifax Visa (#2) Data Protection Act sent - refunded £170

DONATE - Support this site, it supported you!

Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet

All advice given in good faith and without prejudice or liability, to be taken at your own risk!

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i have a claim going thru with Halifax and sent off my LBA letter, speaking to them on the phone and the letter i have recieved they have made it quite clear they wont be paying out the full ammount, i was just wondering if i HAVE to wait the full 14 days or can i just put the claim in now??

 

regards

 

martin

 

MOD: Please do not start a new thread when you have a question.

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I think the opinion is split on this one. If they made it clear then you can go for it now. However in the big scheme what is another 10 days just to wait, and if and a big if, it went to Court it would be seen as being very reasonable.

 

It's up to you really but it you must then send another letter stating "as you have made it clear that you do not intend to pay then I will issue a claim in 5 days" i.e split the difference.

Egg Data Protection Act Statements arrived. On hold.

 

Halifax - Moneyclaim £3100

 

Amex to Remove Default - acknowledged didn't issue correct documents - default removed :) . £135 paid in full without Court

 

I'm on a roll now :rolleyes:

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Yes, you do have to, so as to show a judge that you gave them reasonable time to respond satisfactorily. The CPR give 28 days from raising 1st request to lodging claim as a reasonable time. I'm afraid you'll just have to chomp at the bit a little bit longer, lol!!!

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