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Lowell yet again..............


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Another harrased newbie apologies.My first contact with Lowell was before I started reading this fine board. I am not going to be too specific as it appears they read this board as well.

At the beginning of Sept. they left a message on the answering machine to contact them urgently.Niavely I responded and they told me they were chasing a £1,000 Visa debt from 1993. I genuinely had forgotten about it (its not on any of my credit reports) and denied all knowledge.To cut a long story short I suggested they had the wrong person and suggested if they had any evidence they should post it to me and I would have a look at it.

Since then they have not sent any written communication.But I receive about 2 or 3 phone calls a day from them which I never answer ( I recognise the number) and the occasional aggressive answering machine message.

I am fairly confident from reading these splendid forums I am doing the correct thing but is still very stressfull and I would appreciate some further advice.Thanks.

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The reason they haven't written is either because they haven't got your address or much more likely, none of them have learnt how to write yet.

 

Next time they ring, pluck up your courage and answer it. Have a note beside the phone of what you want to say-say it then hang up. If they drown you out before you have finished, hang up then-do not engage in any

dialogue with them.

 

Something along these lines-"are you still ringing me? I told you last time we spoke that I had no recollection of this debt-and I still haven't. I also asked you to write to me with full details. You haven't done so. Get your act in gear

as the next phone call will result in a strong complaint to my local Trading Standards office. I have already kept your ansaphone messages and my phone has been fitted with a tape recorder so anything you say will be

reported. Now I hope that this will be the end of your harassment. If not I will

question your suitability to have a Consumer Credit Licence. I have checked

my credit file and nothing is showing on there, so not only have you got the

wrong person, I have now found out that a debt that old is statute barred, so even the person you should be chasing is exempt from paying it. I trust

I will hear no more from you in the future. Goodbye." Slam the phone down.

Read it at a speed that makes it difficult for them to interrupt and do not pause at full stops or question marks. Practice saying it a few times and

then when you are ready, let them have it. Enjoy it. And reclaim your phone so you don't have to check who is calling.

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Next time they ring refuse to answer their security questions then, before they ring off, insist on obtaining the name of the poor iodiot who has called you, their place in the hierarchy, their telephone number and address. Tell them you are logging the details along with the date and time of the call to provide evidence to make a complaint to the relevant authorities. Not for them but these include Ofcom, (harrassment by telephone), Oft (questioning their right/suitability to hold a credit licence), information commissioner (misuse of database). Then ring off with a cheery byeee.....

 

In the meantime write a short, three paragraph letter to them telling them to remove your name and telephone number from their Sinclair ZX database. They must comply if you ask them to do so.

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six months ago started receiving phone calls from a company called monument about a barclay card/providan account at my last address i explained that i never had such account was put through to their fraud dept on numerous occasions and then two months ago received a demand for £550.43 from lowell portfolio 1 i tried to tell them that i never had such an account but all they did was keep asking for payment.i also asked them to send me the agreement that i had supposedly signed but nothing has ever arrived i also asked why i never heard a single communication from providan in 4 years also with no answer all i got was some arrogant b.....d demanding money or court action. i have now had to set up a direct debit for money i have never ever spent money that i cant afford and dont know how to stop this. i can honestly say i have never had this account and i feel like i am being ripped off. they even tried to accuse my wife and children off taking the account out in my name. why will no one listen when i say i never had a barclaycard/providan account.:evil: :evil: :evil: :evil:

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good evening,yesterday afternoon recieved a phone call from the lowell group about a debt that lowell says my brother owes, he lives with me and as same intials as me.when i realised that it was the the same people as mackenzie hall that tried back in jan/feb this year to get a alleged barclaycard debt going back 15 years yes 15 years, we contacted barclaycard then and they told us to ignore mackenzie hall has they had, in there own words inadvertenly sold the debt to mackenzie hall, i also call the CAB and they told us about staute barred.suppidly i phone back the number and told the lowell group that they could not collect the debt as it was statue barred, very aggresive guy on the lowell phone said that not what the OFT say.one hour later another phone call from the lowell group, told the lady on the other end of the phone the debt was statue barred and that i had contacted trading standards as to harrassment on the phone.what can my brother expect next pleasewinchester

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These idiots spoke to you about a debt that wasn`t even yours? Tell your brother to get a copy of their complaints procedure and start the ball in motion. So much for theis `security checks`.

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six months ago started receiving phone calls from a company called monument about a barclay card/providan account at my last address i explained that i never had such account was put through to their fraud dept on numerous occasions and then two months ago received a demand for £550.43 from lowell portfolio 1 i tried to tell them that i never had such an account but all they did was keep asking for payment.i also asked them to send me the agreement that i had supposedly signed but nothing has ever arrived i also asked why i never heard a single communication from providan in 4 years also with no answer all i got was some arrogant b.....d demanding money or court action. i have now had to set up a direct debit for money i have never ever spent money that i cant afford and dont know how to stop this. i can honestly say i have never had this account and i feel like i am being ripped off. they even tried to accuse my wife and children off taking the account out in my name. why will no one listen when i say i never had a barclaycard/providan account.:evil: :evil: :evil: :evil:
Cancel this DD immediatly. You do not owe any money so do not pay these muppets. NEVER SPEAK TO THEM ON THE PHONE. Send them the CCA letter and put at the top of it I DO NOT ACKNOWLEDGE THIS DEBT TO YOPU OR ANY COMPANY YOU PURPORT TO REPRESENT. Also ask them for a copy of their complainst procedure and report them to Trading Standards.

 

http://www.consumeractiongroup.co.uk/forum/show-post/post-162367.html

 

They have broken so many laws and rules here and deserve to be severly punished. Its up to them to prove you owe the money not up to you to prove you dont

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If they do contact you in writing send the Leeds Losers the Staute Barred Letter.

As has been suggested they probably dont have my address.............but I am still confused about the phone calls.Do I just ignore them or should I (as has been suggested) confront them?

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As has been suggested they probably dont have my address.............but I am still confused about the phone calls.Do I just ignore them or should I (as has been suggested) confront them?

 

If you send the letter, just log down the fact they called you - date, time company. Put the phone down

 

If they call you more than three times, send a formal complaint under their complaints procedure. After that, complain to the Financial Ombudsman Service.

 

You might also want to complain to their trading standards, and the original creditor.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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As has been suggested they probably dont have my address.............but I am still confused about the phone calls.Do I just ignore them or should I (as has been suggested) confront them?

If they phone you, do NOT engage in any conversation with them hard as this may be. Clownells employ some of the most agressive ignoramuses of any DCA. As Tom says take a note of the date and time of the call. Once they identify themselves either set the phone down or leave it off the hook while you go and do something useful. They are paying for the call.

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If they phone you, do NOT engage in any conversation with them hard as this may be. Clownells employ some of the most agressive ignoramuses of any DCA. As Tom says take a note of the date and time of the call. Once they identify themselves either set the phone down or leave it off the hook while you go and do something useful. They are paying for the call.

 

It can also be nice to lay on some music... you know, toilett flushing, or whistle blowing, or perhapse the noisiest football hooter you can find.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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i have now had to set up a direct debit for money i have never ever spent money that i cant afford and dont know how to stop this

 

Chiropodist, cancel that direct debit now.

 

If this account is not yours then why should you pay anything at all. At the very worst, Lowell could take you to court where thay would have to prove the debt was yours and from what you are saying, they cannot do so.

 

Send off the CCA letter with the £1 fee ASAP and wait to see what happens.

When they fail to produce an agreement and they will fail if what you say is correct, report them to Trading Standards, OFT etc.

 

I would also see about reclaiming any moneys already paid as it is one thing paying a debt which is yours but with no agreement as opposed to paying somebody elses debt after threats and harrasment.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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They are still phoning , I am still not answering and have not received any written communication. Do they eventually give up ?

have you sent statued letter to them.they wrote to my son there debt is with hsbc my son says he did not have account with them at that time he was with nat west,now he has just got new account with hsbc surely if he owed money to hsbc he would of not got new account,his credit rating is fine so do you think they are pulling a fast one.

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have you sent statued letter to them.they wrote to my son there debt is with hsbc my son says he did not have account with them at that time he was with nat west,now he has just got new account with hsbc surely if he owed money to hsbc he would of not got new account,his credit rating is fine so do you think they are pulling a fast one.

They have never written to me just continual phoning , which I ignore.I dont really want to get in to written communication with them................

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  • 2 weeks later...

I have finally got a letter from Red who say they are acting on behalf of thier client Lowell (snigger).The letter mentions the debt but there is no proof of debt or even the date of debt. They mentioned by phone a couple of months ago now that it was from 1992.Its so lame I am half tempted to ignore the letter or is worth firing off the template letter to them ?

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If its from 1992 you need to send the Statute Barred letter to them.....

See thats the thing.They phoned us up a couple of months ago and told us the alleged debt was from 1992.We denied all knowledge of the debt and said if you think we have a debt send us some proof.They became aggressive and so we put the phone down on them.

I then did some research online and found this forum.Since then they have been continually phoning us (we never answer).

Then finally this lame letter from Red.It is the first written communication from either Red or Lowell. It has NO proof of debt and doesnt even mention the date of the "debt".Thats why I am tempted not to respond at all.

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You are under no obligation to write to them. The debt is so old and they

should not be pursuing you now for it. They know they cannot take you to Court because of the age of the debt.

It is just a question if you can last out all the letters and possible phone calls

they may send before they give up.

The one advantage of sending a letter to them telling that you know there is nothing they can do is the letters should stop. But if you can stand it, and

can't be bothered to respond, feel free.........it's their time and stationery

they are wasting.

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