Office of Fair Trading and Copy of Signed Credit Agreement

[paulandberyl]

Hi

 

I have noticed on quite a number of occasions that it has been suggested that the OFT should be notified where a DCA does not comply with the request for a copy o signed credit agreement.

I have looked on the OFT website and it says the following -

Contact us

 

The OFT cannot provide advice or assistance to individual consumers or traders

 

If anyone has wrote to these and had a reply please could you let me know.

 

Thanks

[tiglet]

They don't reply, but what happens is they build up a profile of companies with a CCL and if they get enough complaints or enough similar and serious complaints, they can revoke their credit license.

 

TS is usually the best bet to get complaints resolved (when they can be bothered) but I personally think it's always good to inform the OFT so that they can get their profiles built up and get rid of the bad eggs.

[ScarletPimpernel]

DCAs should also be reported to Trading Standards and FOS, both of whom have regulatory powers.

[tiglet]

The FSA won't get involved unless you have been down the route of the company@s complaints procedure first, I'm afraid.

[paulandberyl]

Thanks for the reply both.

 

I have contacted the FSA re Aktiv Kapital and they said something about Aktiv not being 'covered by the rules and regulations of the FSA'. 'The business you detailed in your letter do not appear on the data base of the FSA and therefore would be out of our Jurisdiction'.

 

I thought that all financial institutions came under the jurisdiction of the FSA.

 

Thanks once again.

[tiglet]

DCA's are covcered by the FSA - I think you should call again and try to speak to someone who has a brain cell.

[tiglet]

Sorry - I've just re-read the posts (it's very early) - the FSA are correct, it's the FOS you need to get involved! (All these anacronyms can be very confusing).

[babybear39]

Subscribing...

[paulandberyl]

Thanks Tiglet. I will get a letter off to them next week. Hopefully they will be able to get somewhere.

[tiglet]

Good luck.

[paulandberyl]

Hi Tiglet

Sorry, I got it wrong, It was the FOS that said they could not get involved with Aktiv. So now it looks like I am going to have to fight this all on my own.

[Josie8]

Did your complaint with Activ first surface April 7th 2007 or before that date?

[tiglet]

Also, ahve you gone through Aktiv's complaints procedure? If not, they will insist you do that first.

[Josie8]

If your complaint (NOT AGREEMENT) originates after April 7th 2007 then the FOS is responsible for dealing with it (consumer Credit Act 2006)