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    • What is the name of the window cleaning business? Have you taken photographs of the dirty windows et cetera?
    • i would suggest that you stick to researching on here only. use our search top right for say CTAX or liability order.   you seriously have some wild theories, but those are understandable.   as i have said, there won't be a court hearing you need nor would that help you at all nor are expected to attend, it's not like that, it's merely a rubberstamp exercise .   there is no right of forced entry for bailiffs collecting CTAX debts. the bailiff process is one of a letter which will be entitled Notice of enforcement, this gives you 7 days to pay the sum it outlines with an associated fee of £75 for it being sent. the 2nd step will be a visit, you have no legal remit to engage with them at all, i i would not do so under any circumstances, that visit will add a further £235 fee those are the only things a bailiff can do. the most they can charge is a total of £310.   police do not ever get involved in civil matters like CTAX debt. not sure where you ever got that idea from.   its saturday now so use the W/end wisely, get reading up HERE ONLY it might well pay you on monday to go RING the council CTAX dept and plead poverty etc etc. it might also pay you to find the email address or even better phone number of your local MP and get him involved. they can do wonders.   dx 
    • NPAP see here: VCS Spycar PCN PAPLOC now Claimform - no stopping - London Southend Airport ***Claim Dismissed*** - Page 7 - Private Land Parking Enforcement - Consumer Action Group
    • Hi Stu and dx1000uk,   I have done the online assessment and as I suspected I already receive the maximum benefits available to me.   Yes I was referring to the fact that some times I know that non-payment of council tax can lead to imprisonment so thanks for clarifying.   let's say I can't make their demands for payment and they do send bailiffs in, I assume these are the type of bailiffs I can just not let in and then after a certain amount of attempts they give up right? does the council then not send the police round? This is what I can't work out and worries me.   The council already know that I am struggling and can't make the payments but when do I get my chance to tell a court or the police that it's not that I don't want to pay but that I can't pay?    Walshy
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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thought some of you might find this article interesting.

also the link at the bottom.

 

Mon, 10 Jul 2006 13:57:04 +0100

 

CSA Diploma Course increases professionalism in debt collection

from Creditman.biz

The results of this year's City & Guilds Diploma course in debt collection, instigated by the Credit Services Association (CSA) - the official voice of the debt collection industry - has revealed the same consistent level of high achievement enjoyed by previous years. The CSA has also announced a number of significant additions to the programme for 2007.

Out of the group of students attempting to qualify for this year's fully accredited Diploma, 65 successfully passed, including 26 'credits' and five 'distinctions' - a significant achievement. A small number of students again failed to make the grade, an indication of the tough nature of the course and the serious drive towards 'professionalism' within the industry. The results are virtually identical to those posted for the last two years, and again nearly half of the group comprised women candidates, dispelling the myth of an industry dominated by men.

The course, now in its eighth successful year, is designed to cover all aspects of the industry, and to equip students with an in-depth knowledge of practices within the credit services field. To date, more than 275 Diplomas have been awarded.?

A change for 2007 will see the addition of a number of new modules to accommodate the rapid pace of change within the collections industry, notably in areas such as IT, Debt Purchase, and other developments within the commercial debt and consumer debt collection arena. As Chairman of CSA Training Services Stephen Lewis explains: "Students graduate with extensive knowledge of the debt collection industry that is invaluable in the workplace. Both employers and successful graduates have been highly impressed with the course and are advocating that it becomes an essential part of training for anyone wanting a career in the debt collection industry. I am particularly delighted that we are now receiving interest not only from our members, but also Banks and Government by way of the Inland Revue, Office of Fair Trading, and Local Authorities." Gillian Forrest, Head of Training at the CSA believes the Diploma is now firmly established as a pre-requisite to successful career development: "We have been working as a team over the last eight years to drive up professional standards and the success year-on-year of these awards is a major milestone.”

Britons love to spend on practical purposes

More Debt News...

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That's assuming they can read, of course ...

 

They seem to have problems with even simple things, like "CCA".

All help is merely my opinion only - please seek legal advice if you need to as I am only qualified in SEN law.

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