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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Abbey Defaults - help please!


laylaglantz
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Hi

 

Just go the the FAQ's and Step by Step Guide on here and everything you need will guide you through the process. What Abbey are saying is the standard stuff all the banks say

 

Best of luck though

If you think this post has been of help, please click on my SCALES on the left - thanks :-) :-x

 

Peter Anderson

Me Vs Morgan Stanley - WON £490

Me V's LTSB - Private & Bus Acc - £18.8k (since Oct1997)

inc: S.69 Interest (and growing daily) -;)

Please remember to DONATE when you have WON

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Did you include default removal as part of your claim? If so, have you continued with your claim or sent a notice of discontinuance with the court?

 

Generally if you do not make removal of default conditional upon acceptance then there is little more you can do as you accepted the goodwill payment you can no longer litigate on the same issue.

 

However, if the OFT test case finds that the charges are indeed unawful you would then be able to apply to have your default removed on the basis of the Test case.

 

All the best

 

Zoot :)

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laylaglantz, while I can't deny that Zootscoot is right in relation to this claim, I don't believe there's anything stopping you starting another claim regarding Default Removal - I've created a thread in a little advertised sub-forum regarding Defaults, here, which should help;

 

http://www.consumeractiongroup.co.uk/forum/data-protection-default-issues/111211-defaults-background-removal-methods.html#post1086715

 

If I were you, I'd be requesting an original copy of the Default notice/termination notice under a CCA request - (there's a link in the post above that explains this, so don't worry about the terminology here yet) but they should have already provided it, if it exists, under your original S.A.R. request.

 

I notice that Lula mentions this on your main Abbey thread - can I ask that you keep to one thread, as it's all on one issue, which will make giving the right advice easier and quicker? It would be good of Zootscoot to merge this thread with that one so everyone can follow your progress, rather than having 2 threads with the same info on.

 

But, to answer your concerns in your PM, I don't think the Ombudsman - or the Bank - can dictate whether a Court will take your claim on! It's your case and you can take it to Court if you want to! I think that they are taking about having your Default Removal case stayed pending the outcome of the TC, which seems reasonable - but if the TC goes our way, the Default is sure to be removed as a result. If it doesn't, you can always challenge it in other ways. (Again, discussed on the link above)

 

Post back once you've digested that and we'll see where we can take this. I wouldn't be planning on getting the Default removed quickly, though - these things tend to be long and draw out! I won my charges claim against Barclays in Court, with their solicitor present, without them even offering a Defence - and I now have a struggle to remove the Default they dished out! Note to any new claimants: include Default removal as being unconditional on settling, or face a longer battle to get it removed! (It might be worth including this in the step-by-step instructions, mods?)

 

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