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Leo1 vs crappy Intelligent Finance


Leo1
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Sent my DPA request to Intelligent Finance on 9 June, I wrote a cheque from my HSBC account for the £10 fee.

 

Intelligent Finance have written to the HSBC, stating that they have returned my cheque because there was insufficient information to be able to credit my account with it :eek:

 

So, not only are they thieving gits, they obviously can't read either (or can't be bothered to read)! :mad: Their incompetence just astonishes me. :( I used the template letter on this site and it clearly says DPA request at the top of the letter in BIG BOLD LETTERS. Gawd i'm so mad!!

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  • 4 weeks later...

Can anyone clarify when the 40 days actually start? Is it from the date they received the cheque even though they did not actually cash it (they returned the cheque to me, see above post)

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  • 6 months later...

Did you send it to IF or their Information Commissioner's address? I saw somewhere on this forum that it's best to send a utility bill along with your letter or a copy of your statement.

I haven't had a reply - actually I have, they closed my account:x

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