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    • Especially because you have bought the car on finance, there is probably quite a lot that you can do although it sounds as if you are maybe taking the appropriate steps anyway. However you need to give as much more information. We need to know – the name of the dealer details of the vehicle, make, model, mileage, age, price paid – 70 8K? The name of the finance company – and some dates. Date purchased, the date that you have logged this with the FOS and I'm sure there will be other questions. I suppose that you don't understand your consumer rights very well because issues like the sunroof et cetera should have been repaired by the dealership and there was no need for you to spend your own money on this. On the basis of what you have told us, I would suggest that eventually should be up to recover all of your money plus the expenses you have incurred in carrying out repairs. And in fact – you could also list out the faults which have manifested themselves so far and the money you have spent on correcting those. You are entitled to purchase a vehicle which is of satisfactory quality remains that way for a reasonable period of time. At £78,000 I wouldn't expect any serious issues to manifest themselves in this vehicle for quite a few years. Tell us also about the £2400 inspection that you have had carried out. Were you advised to do this? To do this of your own initiative? Who carried it out? That lot for a start
    • Hi Dx, I am hoping you have had an opportunity to skim through this thread. Please may I give it a humble bump for your consideration. My last date to present a WS is Wednesday the 17th. Many thanks and kind regards 🙏  
    • Hello I've got a parking ticket, see here... https://ibb.co/DfHqg9F https://ibb.co/QvqH52m https://ibb.co/pbPPdDg https://ibb.co/X2F1X25 I've been parking at a particular corner in a small Tesco car park for years. Recently they put two electric charging plugs, one where that spot is and one at the bay next door, so I stopped using them out of courtesy in case they need to be used (I use that Tesco every day and drive past every day but have yet to see anyone use them). Recently I went back to Tesco when it was reasonably dark. All the bays were full, including the three blue badge bays. I have one but none of the cars parked in the bays did, I noticed as I walked past them (nobody ever gets pulled for that because Tesco have never policed this small car park before). Since there was two free electric bay spaces, and since I wasn't going to be long (just one product), I parked into my former 'regular' spot. There was a notice on the wall but if I'm honest I didn't read it because (a) I'm thick, and (b) I honestly thought it was just telling people how to use the device (like I said, I'm thick) rather than this being a parking fine. I went back during daylight and the sign is very obvious (as you can see from the picture), although not so obvious at night, although probably still obvious enough for you to tell me "tough luck, pal". Now they want £100 or £60 if I pay quickly. Am I doomed?
    • Hi All   After a bit of advice to see where I stand. Bought a car in Sept 2022 on pcp. Been told it had a big inspection and was good to go. Had many issues with it throughout the year including trims coming off the car and sunroof not closing.   While getting the sunroof repaired at month 12, in Sept 2023, the bodyshop guy said your cars been in a bad accident. Garage said it hasn't but offered to take the car back at half of what I paid for it as long as I buy a replacement from them before inspecting it (probably damage control) (car was £78k, said they'd offer £40k "trade in value" as if doing me a favour).   Ended up getting a forensic inspection done for £2400 in Dec 2023, confirmed car was in a bad smash (write off level but unrecorded on hpi) and potentially unsafe to drive - front end is slightly bent towards 1 side, what looks like a hairline crack on the chasis, overspray, bonner with patches of filler all over it, damaged rubbers etc   Raised complaint to finance company and few weeks ago to FOS... just wondering what people's experiences have been like going through the FOS, main thing that concerns me is that it was 12-13 months after I bought the car that I realised what caused these issues and raised the issue to the garage/ finance co but the damage/ misaligned panels are actually visible in the advert photos which I saved thankfully.    Dealership has had my car for 4 weeks to let a few bodyshops look at it (without giving me a courtesy car!!!) Not giving me any updates either because I went to the FOS about it and didnt want to speak to them over the phone anymore as opposed to emails. Note: hanging trim was reported within 3 months but due to part delays it didn't come until like July 2023, within 2 months the piece came off again, claimed under repairers warranty for another replacement 6 weeks ago and within 2 weeks this time the trim is coming off AGAIN (assuming it won't stay on due to the car being actually bent out of shape slightly)   Any idea if I have a good case or if there's anything else I can do?   Thanks
    • After the dealer failed to refund the money I checked the sort code and account number to reveal which bank received the money. It turned out to be HSBC BUSINESS DIRECT ONLINE. I called them and they confirmed the account name wasn’t Langley Cars though obviously didn’t tell me the correct account name. My bank contacted HSBC after I reported this to be fraud and they did in fact do a charge back but reversed the decision when the dealer sent a copy of the receipt he gave me for the deposit where it said it was non-refundable. I said that doesn’t mean anything when the car should never have been put on the forecourt when it was a death trap, and not fit for purpose.   The MOT revealed only a few of the faults which he agreed to correct in a week as I needed the car to travel out of London for work. He didn’t meet that deadline either because there were other more serious problems as identified by my independent car check. The same mechanic informed the dealer of these faults. The car wasn’t fixed by the agreed date due to the extensive repairs needed. So he was in breach of our contract on many levels.    I requested the bank find out the correct name of the account and they said the only information they had was like you said was the account number and sort code. I challenged the bank stating that whenever I create a new payee if the name doesn’t match the registered account name, it declines the creation of the proposed payee. So what happened in this instance?    I checked company’s house using the address from where the dealership is located and there was neither the two names, one was aa advertised in AUTOTRADER and the other on the courtyards entrance. I thought as I had made payment to the dealers ‘Trading as’ name that it would more than likely be enforceable than any other. Indeed the Bailiff was the one to call me and say that a variation of the warrant of control needed to be done before he could go and enforce the order. I cross-checked the address on Companies House website and got 3 different business names. Only one appears to be car related.  I am unsure as to what I can do within the variation of the warrant which the bailiff felt was appropriate. I will speak to him again Monday. 
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      This is good ethical practice.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hallo fellow forumites. After spending some time reading the posts in this section I finally send my preliminary letter on 14 June and they replied with their standard letter on 22 June 2006. I have promptly send back the LBA clearly stating the date the 14 days expires...

Fingers crossed!

Nationwide preliminary letter sent 14/06/06 replied 22/06/06

LBA sent 23/06/06 no reply.

Moneyclaim 07/07/06

Acknowledged 13/07/06 with intend to defend.

£400.12 refunded today now awaiting for the rest!

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Just a quick question. If there is no response and I need to file a moneyclaim, do I put down the name of the person I have been cominicating with as the defendant?

Nationwide preliminary letter sent 14/06/06 replied 22/06/06

LBA sent 23/06/06 no reply.

Moneyclaim 07/07/06

Acknowledged 13/07/06 with intend to defend.

£400.12 refunded today now awaiting for the rest!

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Not unless you're expecting him to refund your charges out of his own pocket.

 

You're claiming against Nationwide, not an individual employee you don't know from Adam.

 

okay thanks, I am a little dumb here :confused:. What I meant to ask is that which address do I put down on the claim? I hope I am clearer :grin:.

Nationwide preliminary letter sent 14/06/06 replied 22/06/06

LBA sent 23/06/06 no reply.

Moneyclaim 07/07/06

Acknowledged 13/07/06 with intend to defend.

£400.12 refunded today now awaiting for the rest!

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For what it's worth, I don't actually think it matters what address you put down on your moneyclaim form as it all ends up at Charles Bacon's (solicitor) office :)

 

For ease, here is the address he is based at:

 

Nationwide Bldg Soc

Nationwide House

Pipers Way

Swindon

SN38 1FN

 

Hope that helps and good luck :)

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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Thank you all for the help. I will keep you posted of any developments.:)

Nationwide preliminary letter sent 14/06/06 replied 22/06/06

LBA sent 23/06/06 no reply.

Moneyclaim 07/07/06

Acknowledged 13/07/06 with intend to defend.

£400.12 refunded today now awaiting for the rest!

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  • 2 weeks later...

Sent my LBA 23 June and the 14 days they had expires today. It appears they have ignored the letter. Tommorow I will filing my claim.

Will keep you posted!

Nationwide preliminary letter sent 14/06/06 replied 22/06/06

LBA sent 23/06/06 no reply.

Moneyclaim 07/07/06

Acknowledged 13/07/06 with intend to defend.

£400.12 refunded today now awaiting for the rest!

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A quick question. I will be making a claim online tommorow but I wanted to know if there is any other information I will need to attach to my claim online? Is it right that my claim should now include the 8%? There has been more charges onto my account since I sent the LBA so I will include them.

Please can someone confirm or otherwise.

Thanks

Nationwide preliminary letter sent 14/06/06 replied 22/06/06

LBA sent 23/06/06 no reply.

Moneyclaim 07/07/06

Acknowledged 13/07/06 with intend to defend.

£400.12 refunded today now awaiting for the rest!

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Share on other sites

I have submitted my moneyclaim online today.

Fingers crossed now!

Nationwide preliminary letter sent 14/06/06 replied 22/06/06

LBA sent 23/06/06 no reply.

Moneyclaim 07/07/06

Acknowledged 13/07/06 with intend to defend.

£400.12 refunded today now awaiting for the rest!

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Hope it all works out as the rest have and that the money is in your account next week :)

 

Do keep checking your account after they have acknowledged it - mine was in a week before I got written notification.

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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Well done!!

 

Like Dolly said, the kind of time scale we've had lately has been around a week after claiming! We've all been through the stage of thinking that its all going to stop when it gets to our claim but keep checking that balance! I'm sure you'll be fine!

 

Lots of us have been paid in full this month! You will be joining us soon :D

Nationwide paid in full!!!!!

 

Moneyclaim filed 27/6, Acknowledged 30/6, £1500 refunded on 4/7!!!!! Just a week from claiming!

 

No sign of account closure yet! :D

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Nationwide have acknowledged my claim 13/7. Will keep looking in my bank account and hopefully donate to this worthy cause!!

Nationwide preliminary letter sent 14/06/06 replied 22/06/06

LBA sent 23/06/06 no reply.

Moneyclaim 07/07/06

Acknowledged 13/07/06 with intend to defend.

£400.12 refunded today now awaiting for the rest!

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Today I have seen a credit of £400.12 which I presume is for the interest and the Court and now awaiting the remainder.

Nationwide preliminary letter sent 14/06/06 replied 22/06/06

LBA sent 23/06/06 no reply.

Moneyclaim 07/07/06

Acknowledged 13/07/06 with intend to defend.

£400.12 refunded today now awaiting for the rest!

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Just got a letter today from member servicing saying that they have refunded all the charges and credited my account with £400.12. I havent seen the other £1670 yet. Does it mean they will credit it separately?

Nationwide preliminary letter sent 14/06/06 replied 22/06/06

LBA sent 23/06/06 no reply.

Moneyclaim 07/07/06

Acknowledged 13/07/06 with intend to defend.

£400.12 refunded today now awaiting for the rest!

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