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wonder if someone can advise what next. i have been helping a friend reclaim their charges from loyds. its a husband and wife claim, 2 accounts and is expected to be quite a large amount. we have been doing all the right stuff, as guided by this forum, letters signed for etc., and we have been asking for a breakdown of charges on both accounts since MARCH and still nothing has been received. they sent one acknowledgement right at the start, saying about the forty days bla bla bla and thats been it.


i wrote to the financial ombudsman but he closed the case because i didnt send him some copies ofthe letters i had sent, doughnut that i am, and now i dont know what to do.


help please.

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