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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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mousemat v Yorkshire Bank


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Hi, the first of my three claims got as far as court, then stayed. Applied for stay to be set aside, didn't ask for hearing but I've got one on 12 November (Hereford).

Telephoned the court to a)ask should I attend b)what do I need to do in advance of the court date.

The lady told me I don't have to do anything just turn up. This sounds a little odd to me. Anyone else think so?

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These threads have all the info you need:

Stay: Application for removal of: UPDATED

Application for removal of a stay - UPDATED TO ACCOUNT FOR OFT TEST CASE

 

Stay: Application for Removal on Hardship Grounds

Allocation hearing witness statement

 

Stays re: OFT Test Case - Info & Guidance

http://www.consumeractiongroup.c o....-guidance.html

 

Stay: Hearing Bundle

Bundle for stay hearing

 

Stay: Skeleton Arguement

Skeleton argument for stay hearing

 

Be aware that stays are not lifted very often, even where the claimant can clearly demonstrate 'financial hardship'

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  • 3 weeks later...

Not long until your hearing now mousemat. Have you had a look at the links Michael Browne has provided?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi Caro, Yes thanks I have taken it all on board, I'm not confident though, judging by the reponses from other courts.

My one gilmmer of hope is that I can prove harassment, by them over recent months. Will let you know what happens tomorrow.

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I wish you the very best, but it sound like you're giving it your best shot, so at least YB will know that you must be taken seriously.

 

It is a pleasure to see a thread where someone has asked for help in good time, got good advice from the likes of Michael Browne, quietly got on with preparing for court and is ready in good time.

 

Well done. You deserve to win.:)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Just got back, what a fiasco!!

 

I was met at the court by a slip of a girl (I must be getting old) who gave me a copy of the skeleton Arguments for the defendant which they had already sent to the judge, I gave her a copy of mine, which I had not yet given to the judge.

 

Then off we trot to see District Judge MACKENZIE.

 

His open address consisted of:

 

You are probably aware although you may not be that a large number of these applications are being heard nationally, I said that I was and I was also aware that to date none of them had been granted. He said he had previously heard these applications and had refused them all.

However if I had anything different to say he would hear it but I should be aware that if he were persuaded to lift the stay and the case came to court I would almost certainly lose and have costs awarded against me as he has no agreement whatso ever with the arguements put forward, he considers they are not valid legal arguements.

 

That people enter into a contract when they open a bank account and it is their responsibility to operate it properly. The little girl from the bank sat nodding throughout.

 

He then asked if I wished my application to lift the stay to be heard, I said there was little point, but would he consider a conditional order. This he refused.

 

I did not have a chance to discuss hardship or harassment

 

So I lost a days work, travelled 35 miles, spent 80p on parking all for nothing.

 

What a gay day!!!!!

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So much for a judge being impartial! Well at least your case can be heard eventually, and you won't have to worry about costs. It certainly does sound a fiasco though.

 

I would be inclined to put in a wasted costs order when you finally settle, and hope you get a different judge.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I'm not really sure, although I think it may be possible in some circumstances. Alternatively maybe you should consider applying to amend your POC to make it harder to argue. The problem with that is that it would probably prolong the case even further.

 

I'll see if I can get someone more legally minded than me to advise you.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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