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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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I am sorry if this has already been covered but have had a bit of a search and cant find the answer to the exact question I have.

 

I have heard about Statutory Fees and have seen them listed on many websites but what I am wondering is where I would be able to get an official copy of them or what the name of the publication containing them is called if there is one. Do you think it would be best to actually ask the bailiff company if they have a copy of their charges they could send me. (although I would rather do that as a last resort).

 

And my other question is about Levying what exactly is classed as a levy every where I have read states a Levy Fee is added when they come and remove goods but was wondering if they can charge that if they come to remove goods but don't gain access to the property or remove any goods.

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Hello,

 

If the warrant of execution is being carried out by a County Court Bailiff then the fees are fixed by the court, the county court bailiff does not receive any commission he is a civil servant and is accountable so therefore even if he came to your home about 64 times the money owed will not rise.

 

However depending on who the bailiff company is their fees will vary, some will charge you £11.50 just to send a 1st letter then something like £45.00 for a visit then something similiar to £125.00 with porter and van etc. they are all different and you may be able to get the information from the company themselves.

 

Technically there should be no levy fee, its nonsense, its the high charge that is known as "£287.56 van and 3 men" etc, that is what they will call a levy fee. otherwise there should never be one.

 

They will charge a different fee for every visit they make, they may not even visit but list it as having been and gone, and so charge you a fee for example £23.00 or £45.00 or £10.00 all companies have different fee structures, and yes if they manage to get hold of you then they can charge all those attempts to visit you and your £40.00 parking charge becomes £876.01

 

hope that assists

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I Wish you everything you wish yourself.

 

NatWest Claimed £1,639. Accepted £1,344.

Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.

Barclays 1 Claimed £1,260. Won by default. Paid in full

Barclays 2 Claimed £2,378. Won by default. Paid in full

Birmingham Midshires. Claimed £2,122. Accepted £2,075.

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Hi thanks for replies, just realised I have to take back my last question and change it as I just found this which I had read before but forgot about.

 

For a visit to your home where no entry is made and a list of goods is not made (i.e. a levy is not made)

£24.50 for a first visit

£18.00 for a second visit

No further charges for further visits

 

For making a levy (i.e. where the bailiffs gain peaceful entry and make a list of goods)

£24.50 for the first £100 or less

4% for the next £400

2.5% for the next £1,500

 

For entering into a 'walking possession' agreement

Flat fee of £12

 

For a 'close possession' agreement (e.g. bailiff stays with the goods)

£15 per day

 

For one attendance with a vehicle with a view to recover goods after the levy has been made under this heading

Reasonable costs incurred

(N.B. only one charge can be made.)

 

For the removal and storage of goods

Reasonable costs incurred

 

For various items relating to sale or proposed sale of the goods (e.g. auctioneers' fees etc)

Various fees and expenses

 

But I'm still wondering about my understanding of the wording and the order they should do things this is probably the copy with the best explanations but have found some of the other sites I have been on word the charges differently (hence my question about an offical copy of charges).

 

I am right in understanding they must 'gain peaceful entry and make a list of goods' before they can charge for or remove any goods and if they arrive to make list but dont gain entry can they still charge for the fact that they tried. I am sorry if my questions seem stupid but I just want to make sure i have all my facts straight.

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For the collection of council tax the rules are these:

 

The bailiff can make the charges that you have stated above. If they wish to visit 6 times....they can....BUT they can only charge for a maximum of 2 VISITS.

 

There ia a very well known legal case which made it clear that:

 

In order to charge a van fee for the collection of Council Tax the bailiff MUST first have "levied" upon goods which would have been included on a walking possession.

 

If you default on the payment agreement the bailiff may THEN return at a later stage and REMOVE those goods.....and only those goods, listed on the walking possession. At this visit he may then charge the van fee.....to remove those goods.

 

He cannot use the van fee as a threat....the intention to remove MUST be real.

 

In other words he MUST first have previously visiteed, levied upon goods and listed them on a walking possession.

 

There ia plenty of case law on this most important point.

 

ALL bailiffs know that this is the case.....but hope that you do not.

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Thank you Tomtubby,

 

that is exactly what I wanted to check I was right about.

 

It's just I want to ensure my facts are all straight before I start my complaints as a couple of years ago I had a magistrates court judge dismiss my claims of the bailiff charges being to high by telling me every one know bailiffs charges are high that's why no one likes dealing with them. I didn't have all the details then and I didn't realise just how wrong the charges where but it does put you off trying to complain when some one that official even tells you there's nothing to complain about.

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Hi Sequenci,

No they have not gained access I found out all about that when dealing with them a couple of years ago and have never allowed them access.

 

and yes I wrote to them requesting details of charges, payments, balance due and visits which they replied to and confirms all their wrongful charges.

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I Wish you everything you wish yourself.

 

NatWest Claimed £1,639. Accepted £1,344.

Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.

Barclays 1 Claimed £1,260. Won by default. Paid in full

Barclays 2 Claimed £2,378. Won by default. Paid in full

Birmingham Midshires. Claimed £2,122. Accepted £2,075.

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Hi Sequenci,

No they have not gained access I found out all about that when dealing with them a couple of years ago and have never allowed them access.

 

and yes I wrote to them requesting details of charges, payments, balance due and visits which they replied to and confirms all their wrongful charges.

 

Well all they can charge at this stage is £24.50 + £18.00

 

Nothing more.

 

You should write again asking which trade association they are a member of, you can then consider taking a complaint further.

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I must point out all my payments have been made direct to the council so I have never paid a penny of these charges so I have nothing to claim for but I would like my Council to realise telling me the 'Bailiffs can charge what they like' is wrong and would love to get them to review their training and knowledge of how they deal with arrears and how bailiffs are ment to deal with collecting the arrears for them not just be concerned with getting their money any way they can.

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sorry didn't make it very clear the magistrates court was when council applied for Committal to prison hearing and the duty solicitor tried to point out I had been trying to pay but Bailiffs charges were taking all my payments which made it look like I had not tried to pay my Council Tax bill over the year.

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