Anyone else?

[Bookworm]

My friend came to visit today and she told me an incredible story, and I wondered whether anyone else has had this recently or whether she just got incredibly lucky:

 

While she was away to look after sick mum in spain, things went all wrong on her Abbey account, and in the month or so that she was away, she incurred over £300 of charges.

 

She went to her branch, where the girl got her to phone the phone banking people, and listen to this, they removed the whole of her charges over a period of a couple of weeks (2 phone calls) bar 2, so then when she hung up, the girl at the branch said: "Ok, I can remove the other 2 here" and that was that!

 

I mean, good for her, but is it a fluke, as I suspect? Has anyone tried simply asking lately, just on the off-chance? :?

[pinkbabez]

Hi, do you meen that she didnt have the funds to pay whatever she was charged for or that they took charges for no know reason ? i ask because a month or so ago 4 charges appeared on my account with were not due amounting to around £140, but i didnt even have to ask for them refunding as they refunded them on the same day! computing error i wonder?

[jailbird]

HSBC put £89 charges on tuesday this week. I rang and gave them hell and told them I wanted them removing and they did. Went back into account yesterday. I am on benefits.

 

Chris:D

[Bookworm]

Hi, do you meen that she didnt have the funds to pay whatever she was charged for or that they took charges for no know reason ? i ask because a month or so ago 4 charges appeared on my account with were not due amounting to around £140, but i didnt even have to ask for them refunding as they refunded them on the same day! computing error i wonder?

 

Oh no, there were reasons, bounced d/d, you know, the usual... Not a bank error, just good-ol-run-of-the-mill common or garden charges...

[bluewillow07]

Hi Bookworm I had the same happen to me and wrote them a letter in Sept they today refunded back £90, to say I was suprised is an understatement. Wonder if I ask for the money on my claim that is stayed they would be as quick to pay that. Me thinks not!!!!!!!!!!!!

[chelseaboy]

Hi peeps, since we've moved to Halifax we've picked up a couple or 3, the first lot (early in year) wife was told over phone that charges are here to stay, when we explained that we know what's going on as we are sueing the ass off Abbey the reply was 'fair enough, we'll recind the charges this time.' last 2 times we've had money to cover amounts OD back in account within 15 hrs (internet banking/2 accounts) just transfered from 1 to the other, first time phoned them up they said 'no problem, we'll withdraw charge,' 2nd time a DD went out 2 days early, (that's so annoying, shouldn't be allowed to do it) anyway account hadn't even been charged, (back in black by 9am) still i'd hazard a guess that Abbey would have wacked a charge on..... not quite like your friend but similar thing...

[psm]

I will ave to give em a call to refund the £1,000+ they have taken from me since my claim started!!!

[Ladidi]

Hi everyone.

 

Having read some of what had been said in here and previously tried to obtain back my bank charges that were applied this year and the abbey refusing to budge, I thought, What have I got to lose.

 

So I gave them a call and asked for all bank charges back from 4th July to todays date as before 4th July is where I have applied for them at court totalling £175 in total and guess what I....They refunded it there and then...straight into my account it went...so now I have little money that I didn't have in the first place

 

I am now waiting for the test case so I can claim back my £5k plus

 

With all this happening and them being so nice and easy I wonder if there is something in the air that we dont know about????????

 

I say to you all...go ahead and give them a call and ask for it...never know you might get your recent onces but not your earlier ones...but if you got nothing and they give it to you, it something that belongs to you coming back your way isn't it

 

Ladidi

[Lula]

this is supberb, they must have been told to do it hmmmmmmm but I thought that their charges were fair and transparent

[Ladidi]

yup I agree Lula, thay have been arguing with us all for ages saying they are fair and transparent and we willsee you in court rather than give it back to you. Which is virtually what they have said to me since I started my claim. and they evern refused to budge on giving me back what was applied this year ont eh grounds they had already gave me a good will gesture and it was agaisnt thair own rules to give back more.

 

So I was skint and brassic this morning and I read in here what was happening for some peeps and I thought, I got nothing to lose but a fair to bit to gain if they pay out, and sure enough they did

With in 10 mins I was off to the bank withdrawing what they just gave me before they could change their minds..hahaha

 

I`m now in the same boat as everyone else, waiting for them to do the test case to see if I can claim back £5k plus.

 

With all that is happening it begs the questions..up to their change of T and C are they going to repay and all since the changes to the T and C's are they not going to pay?????

 

Seems mighty funny they repaid knowing I was taking them to court for £5k plus and didn't even put up a fight except to say please dont go over your overdraft in furture.

[chelseaboy]

hi peeps, regarding what I posted above, turns out that today they have taken a charge for the last one, (the one that hadn't even gone on the system!) anyway wife phoned them up and long and short of it is, they don't believe what we told them, so we said check the records, now have to wait for somebody to listen to the recording to see what excuse they can come up with, time for the fun and games to start with Halifax.... anyway, when they ask you "who did you speak to?" just reply, you tell me, it's on your records, so if they try the 'we don't know who said that' line, throw it strait back at them......