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    • Just read the terms and conditions, Interesting read.   My contract is with Parcels 2 go, and not DPD.   15. ADDITIONAL PROTECTION For goods Transported within the United Kingdom and Internationally, if we cause the physical loss of or physical damage to any goods while we are Transporting them, and storage other than storage under Condition 11(c), we will pay you as follows:- a) Where you have paid or agree to pay our charge for Additional Protection and we have agreed to the this: - i) The most we will pay is £5000 per Consignment. We work this out by referring to the actual value of the Consignment as set out in Condition 15(b). ii) Where "Additional Protection" is taken out and a Consignment is partially lost or damaged, we will only pay for the part, which is lost or damaged. Depending on Condition 15(b) nothing in this Condition will limit our liability for damages below £50 for any one Consignment. iii) We will work out the actual value of any goods lost or damaged by referring to their repair, replacement, resale or market cost at the time and place of collection, whichever is less. The value we work out will not be more than the original cost of the item you have actually paid for, plus 10%. b) If you ask for "Additional Protection", you must tell us the nature of goods to be carried. We will decide in our discretion whether "Additional Protection" will apply to any Consignment.   I paid an additional fee of £2.50 ex VAT, for protection to the full value £100. However in the terms above, it states above that the most they will pay is £5000, as i've paid the additional protection yet it doesn't actually detail the service price paid. They will set the price regardless of how much additional protection you pay for, is the way i am reading this.   So, i say the value is £100, and i pay £2.50 ex VAT. The above means i'm covered for £5000 irrespectively of what sum of money was paid. I gave them a value (Not disclosed as Inc or Ex VAT), yet they will decide the value worth. However, how will they know what 'plastic electronics' value is worth!?    
    • 1st Post,   So i needed to send back some goods to a ManF in the UK. Bit time conscience so decided to go with DPD Local as it's a fair price based upon 24hr delivery.   Sent 3 items within the same box, wrapped up in a Cardboard box, decided to use digital label (Retailer sticks a thin self adhesive Barcode on the box!) knowing from previous experience, i decided to print out a letter inside with Address of Sender and Receiver,  plus another sellotaped within a transparent wallet on the outside of the box, with receiver address shown.   All 3 items are actually faulty, so i declared them as 'Plastic Electronics' which they are, PCBs housed in plastic. Due to the fact they were faulty, DPD standard is £50 cover, so i boosted this to £100 only. In reality, 1x Good is worth £400 working, 2x Goods no longer manufactured but can be repaired which was the desired outcome est £1000. Plus insurance is 10% of the items declared sum, meaning £1000 is £100 fee inc the 20% VAT, expensive gamble either way.   DPD tracking stopped, so made a phone call and played dumb that i couldn't find my tracking number (Only given at point of drop off) and gave them my online DPD Reference number, Operator said this is useless. Only then i gave them my tracking number, then they asked me to repeated everything i have declared verbally, to start an investigation.  Operator said they started an investigation and i should call back in 5 days...5 working day? No reference numbers, no nothing...take there word for it!   I can't seem to understand why we fill out paperwork, have to repeat ourselves, I packaged the box perfectly suitably including adding postage addresses in and outside the box. Gave it to DPD to delivery, yet they have no clue of the parcels whereabouts once collected.   Why would they ask me for the contents? Does this mean they have the authority to open any box within there possession? Feels like i've sold DPD my package, and i have to do all the legwork to get a service which is now late/delayed, written and verbal chasing and potentially filling out claim form. Doesn't make sense when we are told what our side of the contact is, wrap, stick, drop off..   What can i do now?    I called Monday 20th Sept, and have to wait 5 days before chasing, again i chose DPD for trust and time..  
    • @BankFodder just a quick update I have been informed by my sister in law her husband was arrested by the police tonight after being circulated as wanted, she rang me threatening on the phone etc this has been logged with the police. Also need to write a letter to the independent assessor by 8th October im really sorry im really struggling with this x
    • received a letter from restons  dated 11th september . requesting me to withdraw my defence or they will strike out my defence . they believe that their client has complied with my request and restons have sent me   A copy of letter which allegedly tesco bank sent me on  25/10/2019 ,the letter is supposed to be a letter of assignment . this letter goes on to explain how debt managers services is going to process and use my data.   Restions have also sent me a statement from tesco bank stating balance etc.the date of statement is 26 /10/19 .   Also restons have sent me a copy of the credit agreement dated 30/07/2008 . the agreement is supposed to be electronically signed .      
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Nationwide Credit Card debt Any help appreciated!!!


sytra
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Hi everyone, i have been a member of the forums for a while now and find them very informative.

 

I however now have a problem i could do with some help with, my wife has had a nationwide account and credit card for years now and never had any probs. Things have gone wrong and we are very short of money as a result missed a couple of payments on the credit card, tried explaining to nationwide with no success.

 

Nationwide have now cancelled the credit card but are still adding over £100 in interest and charges each month to the account, bearing in mind we are only managing to pay about £50 pm of the account the balance is just shooting up further, is there anyway we can try and stop the interest being added so that at least we can bring the balance down a little bit??? :???:

 

Also they have informed us that as a result of the credit card being in arrears they have closed one of my wifes accounts that had an overdraft facility and now they are demanding the full amount of the overdraft in one go, can they do this as now we are in even more xxxx than before as the total of the card and overdraft a is now nearly £16000.

 

 

We have already started to recieve letters from KPR debt recovery (a trading name of Nationwide) demanding money.

 

As we have a number of other accounts with nationwide all with a minimum amount of money in them, but money we need nonetheless, would it be better to try and open accounts elsewhere incase they decide to close those aswell??

 

Sorry it is so long, but any help is very much appreciated, and if these questions have been answered elsewhere then i appologise but i am just getting so confused with things at the minute.

 

Thanks

 

Sytra

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Hi everyone, i have been a member of the forums for a while now and find them very informative.

 

I am not sure where to post this so have posted here and in nationwide thread.

 

I however now have a problem i could do with some help with, my wife has had a nationwide account and credit card for years now and never had any probs. Things have gone wrong and we are very short of money as a result missed a couple of payments on the credit card, tried explaining to nationwide with no success.

 

Nationwide have now cancelled the credit card but are still adding over £100 in interest and charges each month to the account, bearing in mind we are only managing to pay about £50 pm of the account the balance is just shooting up further, is there anyway we can try and stop the interest being added so that at least we can bring the balance down a little bit??? :confused:

 

Also they have informed us that as a result of the credit card being in arrears they have closed one of my wifes accounts that had an overdraft facility and now they are demanding the full amount of the overdraft in one go, can they do this as now we are in even more xxxx than before as the total of the card and overdraft a is now nearly £16000.

 

 

We have already started to recieve letters from KPR debt recovery (a trading name of Nationwide) demanding money.

 

As we have a number of other accounts with nationwide all with a minimum amount of money in them, but money we need nonetheless, would it be better to try and open accounts elsewhere incase they decide to close those aswell??

 

Sorry it is so long, but any help is very much appreciated, and if these questions have been answered elsewhere then i appologise but i am just getting so confused with things at the minute.

 

Thanks

 

Sytra

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Hi again, we have been thinking about this and we dont remember signing an agreement, we think we applied for the card, got accepted then card arrived but not sure about an agreement think she just signe an application form??? do you think it would be best to CCA or SAR them to try and get a copy of the agreement? if i am correct and we SAR them then will we have a copy of the charges applied over the course of the last few years, is this right? Also either way we go would this put the account into dispute and stop them from passing the debt to another DCA?

 

Sorry for all the questions

 

Sytra

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Hi everyone, please could someone help with a small credit card prob!!

 

We sent a CCA request of the other day to Nationwide for a credit card debt it was signed for on Tuesday this week... then today we get a phonecall from a solicitors regarding this debt..

 

My question is as we have requeste the CCA does this put the account into dispute and if so are they allowed to get solicitors to chase the money? when i spoke to the solicitors he didnt even know what a CCA was? besides the account is in my wifes name but he still spoke to me, surely thats breaching the data protection act?

 

The solicitors are called Brown & White or Graham White their number is 01932 332032 but i cant find any info on them.

 

thanks for your help

 

Sye

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Did you mention on your CCA request that you were disputing the debt?

 

Under s2.8k of the OFT debt collection guidance, they would be undertaking an unfair practice by not holding action whilst there is a dispute in place. This is certainly something you could raise with them in your next letter, also question their "fitness" to hold a consumer credit licence.

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  • 2 weeks later...

Hi everyone,

 

I hope someone can help me with this, we CCA'd Nationwide for our credit card agreement, they have replied by sending just an A4 sheet of paper photocopied with my partners details, i am going to try and put a copy up for you to see.

 

It starts with credit card application blah blah but this is all they have sent, got no T & C's and cant make the agreement small print out, it is way too small.

 

I realise that they must obviously have the original otherwise they could not have shrunk this down so much. i cant see anything to do with interest rates etc.

 

Am i correct in thinking that this is not full compliance and they are still in default?

 

Any help appreciated

 

Sytra

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http://www.consumeractiongroup.co.uk/forum/debt-collectors-debt-collection/105315-my-agreement-enforceable-useful.html

 

Have a read at this, the first post details all the prescribed terms that your "agreement" should have on it.

 

If the paperwork they sent you says "application" then that's what it is and they have not complied with your request.

 

Sorry, no good with photobucket so can't help there.

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Not sure if i did this right!!

 

nationwidecreditag.jpg

 

ANy thoughts

 

Sytra

 

Well seems to have worked, believe it or not this is nearly the original size, as i say the whole lot is one side of A4 paper.

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ok, i cant see the small text so you need to look and see if it says the credit limit,APR% and how the repayments are to be made.

 

it is an application form and you could argue that it is Void under S59(1) CCA 1974 but i would rather rely upon a stronger arguement such as there are missing prescribed terms

 

regards

paul

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Would you suggest that i write to NW and tell them of non compliance or should i just wait as the 30 days starts tomorrow then write after they are up and NW have committed an offence?

 

Sorry about all the questions :rolleyes:

 

Sytra

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Would you suggest that i write to NW and tell them of non compliance or should i just wait as the 30 days starts tomorrow then write after they are up and NW have committed an offence?

 

Sorry about all the questions :rolleyes:

 

Sytra

 

Image hosting, free photo sharing & video sharing at Photobucket upload the scanned copy of your agreement here and post it on Consumer Credit Act Agreements thread for best advice on agreement enforceability.

The above posts are difficult to follow.

Rgds

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ok,

 

this document is still very difficult to read so i cant tell what if any prescribed terms are in there

 

it must show the repayments, APR and when the payments will be due

 

if none of this is in the document then they have failed to comply with the requirements of s60 CCA 1974

 

as a result it would be unenforcable under s127 CCA 1974

 

regards

paul

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  • 1 month later...

Hi hopefully someone can help with this, we have CCA'd Nationwide in respect of a CC, this is dealt with in another thread.

 

BUT in April we were sent a default notice in respect of this account, the Default is dated 9th April for the amount of 8,900.08, my question is that i have been going over and over the statements and besides the charges i cannot find a balance of this amount, the highest i can find is 8,822.36 and this was in april..... will this make the default void? the balance in March was 8,822.36 and in may it was 8,772.36.

 

Any help appreciated.

 

Sytra

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Can you post a copy of the Defaul Notice, there are certain terms which are required to be in the document and they also need to be in the correct case too

 

if the figure are incorrect there is an argument that the notice is invalid per Woodchester Lease Management Services Ltd v Swainand Co - [2001] GCCR 2255

 

but its easier to look over the doc and see if there is anything which would render it invalid

 

regards

paul

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okey dokey, i need to pull up the regulations relating(Consumer Credit (Enforcement, Default and Termination Notices) Regulations 1983 (SI 1983/1561)) to this just to check the document against them.

 

bear with me as i have quite a bit on at the mo and we will see what we can come up with

regards

paul

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