Jump to content

  • Tweets

  • Posts

    • Starmer cosying up to right wing outliers and Brexitish (who seem to be just pointing the fingers away from themselves for the failures resulting from what they financed and promoted) to the outrage of huge swathes of the party is a real problem IMO - probably the main thing that could generate vast quantities of 'I'm not voting' among regulars   Looks like hes taking the core for granted and embedding himself in the 'they have nowhere else to go fallacy' - well they may decide the else is redundant and they simply have nowhere to go
    • how did Paula Vennells, an ordained priest, fall so far and so fast from grace? - because she was never in grace - and always just another devil in shepherds clothing   Post Office scandal: how did Paula Vennells, an ordained priest, fall so far and so fast from grace? | Post Office Horizon scandal | The Guardian WWW.THEGUARDIAN.COM The former chief executive and archbishop’s confidant appears at the Horizon IT inquiry this week to explain her role in the affair that wrecked the...  
    • I started paying her old council tax as they said they would jail her I managed to get those account details. We then got back together she moved in with me stopped me going to my house. Eventually let me back in I was there 4 days then the police showed up at 1am arrested me for 8 different offences. On the morning I was in custody she rang the letting agent and asked for the house to be changed to her sole name as I was in jail. The house was changed to her name I was made homeless. The bills she did not change to her name left them as occupier the utility companies then said I had to pay as there was lots more usage than an empty property. My solicitor said if I don't pay them I will be reported for it. It has since turned out that in her old property she didn't pay the bills. The electric bill she put in her daughter's name then cancelled the direct debit the council tax she never attempted to pay. Due to one of the accusations I have since been told I need to pay these bills even after getting emails saying I'm not liable for the bills. I have forwarded these on to the police and solicitors and had no reply. Other than you have to pay these bills. I'm also going to end up paying the bills where she lives now as once again they are not being paid. I can't go in to detail about the case as I'm due to be charged next week not sure what with yet but the police have told me I'm going to be charged.  My ex will not tell me nor can tell me about her debts as she doesn't want me to know how much debt she is in or has put her daughter in once she turned 18. I do not want to be paying her debts after what she has done to me.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

royal mail exempt from cc claims

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5839 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

I had a parcel sent to me through royal mail,which was insured,the item was trashed by Royal Mail, I claimed the insurance only to be told by royal mail 5 months later that it was not wrapped properly, I disputed this ,postwatch backed me but royal mail refused to compensate me,postwatch have no powers over royal mail ! so I issued a small claim, royal mail made me visit the court 4 times, then lodged the defence, which was they are immune from prosecution. Today I got the judges comment which was that under the postal act 2000 he could not grant judgement however he stated that this was widely unknown and that in his opinion the item was wrapped correctly and at the very least royal mail should make an ex gratia payment.


not surprisingly royal mail have not made any payment


I have since contacted postcom to see if this very unfair protection can be removed.

Link to post
Share on other sites

BTDT. This protection is scheduled to be removed 'soon' (from memory, 2010) and the Postal Act exemptions will be gone. My judge similarly agreed that RM showed bad faith in everything they did, but could not rule in my favour. However, like you 1 had 4 court appearances and their (very expensive city legal firm) told the judge they had instructions to seek FULL expenses as their costs had been considerable. The judge said that was their problem, and said that both parties would have to pay their own costs. I was out £49 plus my loss, but they had to pay me the maximum £33 compensation for loss, and take hit on their own legal fees. I really enjoyed that.


As for Postwatch/Postcomm, a complete waste of space - as you found out. Well meaning, but otherwise totally ineffective.

Link to post
Share on other sites

  • 7 months later...

I know this is an old thread but I was just browsing as I have had terrible trouble with the Royal Mail redirection service on three separate occasions. They refused to compensate me due to their immunity to prosecutions. Taking into account what has been said so far, would this immunity apply in respect of the international redirection service, which I have paid a substantial amount over the last few years to use. Surely a contract has been entered into and they have a duty to provide the service? Any assistance would be much appreciated :)

Link to post
Share on other sites

The immunity only covers them in respect of the actions of their staff - if you paid for a service (like redirection) and they did not provide it, they would have to refund the fee charged, I doubt whether you could force them to pay compensation. International redirection could be a further problem, as they have no effective responsibility once the item leaves the UK. What have they failed to do?

Link to post
Share on other sites

royal mail sent me £75 the lawyer acting for them said the judge said he thought they were obligated to make an ex gratia payment, it must have been painful as it took them plenty time to do it.:eek:

Link to post
Share on other sites

The Redirection Service is another service they are forced to provide under the Postal Services Act, so again they have no liability in respect of failures. If they haven't provided the service correctly then the most you would be entitled to would be a refund of the fee you paid. They may of course offer additional goodwill payments but there is no obligation to do so.


From memory, I think it advises you of this on the application form (that it is non-contractual, provided under Postal Services Act etc).

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

Link to post
Share on other sites

Thanks for the info. I am sure the purpose of the Act was not to allow them to hide behind it to provide a poor service. It just seems bizarre that you pay them to do something, they don't do it, cause you all sorts of hassle and extra expense but have no responsibilities whatsoever. I guess I will have to let it go. You live and learn. If I was ever in that situation again I think I would just change my address to a relative or friend and ask them to send mail on once a week and pay them. I have a permanent overseas address now so hopefully no more Royal Mail:)

Link to post
Share on other sites

Cheers. Like I said, it was packed in the original packaging of the PC case that was shipped to me without problem. This is a thick heavy duty cardboard box, and the internals was that thick sort of dense slightly flexible styrofoam-thats-not-styrofoam packing thoroughly surruonding and protecting both ends.


Heres some pics on a review site if you're interested :)


Overclock3D.Net :: Review :: Antec P182 Advanced Super Mid Tower :: Introduction


Would you believe thats the exact case i had and boy oh boy did i suffer from overheating! i gots a new one with perspex on the side now, another antec, slightly less bulky now too and a WHOPPING huge fan attached next to the mobo.

HSBC Credit Card - CCA sent 16.09.08 - Received a blank form

Barclays Partner Finance - CCA sent 16.09.08 - Recieved nothing

GE Capital Bank - CCA sent 16.09.08 - Received signed true copy

Argos Card Services - CCA sent 16.09.08 - Received nothing

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...