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    • HI   Ah that little lets downgrade it to a Stage 1 Complaint so it looks like wee dealt with it properly if the Regulator looks at our books/files.   It's a tactic Housing Association use even my own recently tried that and I refused to let them get away with it.   So you respond to the Customer Service Manager NOT BY PHONE unless you can record the call.   To Customer Service Manager   Following our telephone conversation on XX/XX/2021 reference my Formal  Complaint you informed me that my Complaint was being dealt with as a Stage 1 Complaint.   I find this unacceptable as this Complaint was made via T&C online Portal with Acknowledgement receipt from T%C of my Complaint in July 2021 and T&C have now only decided to deal with this after I recently had to Hand Deliver (16th Sept 2021) that Complaint to your Office which is  unacceptable.   Therefore T&C have had from July 2021 to resolve this Complaint as per your own Stage 1 Complaint procedure and I quote:   Stage 1: Your complaint will be allocated to a member of staff who will contact you within 2 working days to discuss your complaint and understand the problem. We aim to resolve complaints within 10 working days, but sometimes investigations can take longer. In this case we’ll let you know, keep you updated and agree a timescale for our response with you. As the above has not been carried out and was only acted upon as previously stated when I hand delivered  my Complaint again on 16th Sept 2021 to your Office this is not a Stage 1 Complaint as T&C have Failed to carryout the above Stage 1 Complaint Procedure since July 2021 therefore my Complaint should be Escalated to a Stage 2 Complaint as per your own Complaints Procedure. If T%C refuse to escalate this Complaint to Stage 2 I require full Clarification as to why.        
    • Hi guys, I have recently found this website and have been reading a lot regarding Hermes scandals. Thanks a lot to all the people running and supporting this forum. Doing lord's work. Here is my case, hope I can get some help. On 07/08/2021, I used Hermes service to ship my laptop however the laptop never reached its intended destination.  On 16/08/2021, I had a chat with their representative over the phone to get an update on the situation. I was told they will start a brief investigation to find my laptop. After a long wait, on 14/09/2021, it was confirmed that my laptop was indeed lost. On 25/09/2021, I filled in the compensation form.  On 27/09/2021, I received compensation of £20 + postage of £5.80. On 28/09/2021, I asked them to review their compensation and reimburse me in full. (Formal complaint) The laptop was purchased on 02/08/2021 priced at £1049. Do have a PayPal invoice for it. I did not use Hermes insurance as I didn't have any trouble with their deliveries in the past. The parcel was declared as a laptop. I have prepared a letter of claim to send them as soon as they reject my request to pay in full. Few questions, I couldn't find answers about: Do i need to send email to Hermes with letter of claim or post? Next steps: Wait for formal complaint's response..  Submit letter of claim, wait 2 weeks, then register and issue complain on money claim county court website? Hope i can get some feedback on my letter of claim.   Letter of claim1.pdf
    • See all resources available if you would like to become an apprentice in Coventry.View the full article
    • Funny you should mention it-I have today got a letter from the court telling me the judge's comments 'there is no record of an email of 23 July 2021 with the Help With Fees application' 'the Help With Fees code was not generated until either 21 April 2021 or 18 August 2021 and so cannot have been included in an email sent on 23 July 2021'.  'If you want to set aside the order of 2 Aug 2021(I assume that's the one that no-one vhas received,vacating the case) you must make an N244 application  and pay the fee of £255 or submit a Help With Fees application'.   They don't even know when the code was generated and have no idea whether this was before or after the email was sent to them...    
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I sent Mr Bacon a short e-mail saying that after looking at my chedule of charges I am sure my figures are correct!

 

Unless they make up the difference I shall be persuing with my claim.

 

When I contacted the member services dept. 2 hours later, it had been added! :)

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We are satisfied we have paid your claim in its entirety, taking into account any charges which may have been refunded to your account.

 

They have never refunded any charges. Not once. I have my statements as proof.

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I would email Mr. Bacon to remind him that your calculations are correct and inform of the fact that no charges have ever been refunded to your account.

 

Nationwide did that to me too, but I didn't bother to persue it as it was only £20.

:p :p :pCARMEN :p :p :p

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In that case I would check to see if any mods are online and send them a pm. They might know your next step. Sorry I can't help any further.

 

 

Ok just checked for you.....a few mods online, zooman, jonni2bad, blueskies and a couple of others.

:p :p :pCARMEN :p :p :p

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I appreciate that they did that for you. However, it's not the case here. They've paid up part of the claim two weeks after I got my notice that they intended to defend. They then wrote to me stating that they disagreed with my figures, even though I've sent them my schedule of charges, and that they have paid what they worked out to be the correct figure, taking into account any refunds I may have had. Well, I haven't had any, and my figures were taken from my statement.

 

I can't find anything in the FAQ that tells me what I should do next, I'm still £150 short on my claim.

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No they haven't. I sent this letter:

 

I refer to your letter dated 27 September 2006.

Thank you for the part payments refunded to my account so far, but as this figure is considerably different to mine, I will not be advising the court that this matter is settled until I am satisfied that I have got back all the unlawful charges. I will also be expecting the return of any further charges and interest that may have been taken from my account since the start of this claim, plus the daily interest rate. I would also draw your attention to a further charge of £20 plus £3.78 interest that I was charged before I made my claim which wasn’t added in to this, purely because you have stopped my ability to access my account details, so I was unaware the charge had been taken.

I look forward to receiving the full amount still outstanding plus any amounts mentioned above, by 11 October 2006, otherwise I will have no choice but to continue with the claim and file for judgement.

 

Please could you send me a full breakdown of the charges that you have refunded, so that I may check these with my own figures. I attach again the schedule of charges which I have taken from my statements.

 

I also emailed it to them, without the schedule, and Sarah Watson only responded to the email (she sent a letter which referred to it). I've since emailed Charles Bacon again, attaching the above letter and the schedule of charges and I've heard nothing.

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Ok are the 28 days up yet? If so I would pm a mod, they may be able to advise you further. It would be interesting to know how nationwide are coming to their figures though and why such a difference between yours and mine.

:p :p :pCARMEN :p :p :p

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See Bevs thread - same thing is happening to her and to a number of others.

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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