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    • Hi   I assume this is a Gas Boiler and is so the first thing I would do is ask Your Repair for the Gas Safety Register Number of the 2 individuals they sent to your property to carry out that repair as they should be Gas Safety Registered.   Once you get that then check those numbers on the Gas Safety Register:   Find or check a Gas Safe registered business - Find or check a Gas Safe registered engineer in your area who can fit, fix and service your gas appliances. WWW.GASSAFEREGISTER.CO.UK Find or check a Gas Safe registered engineer in your area who can fit, fix and service your gas appliances.   What I would also do is send Your Repair a Subject Access Request (SAR) asking for 'ALL DATA' that simple phrase cover whatever format they hold your data in whether it be phone calls, emails, written etc. They then have 30 Calendar Days to respond and that time limit only starts once they acknowledge receipt of your SAR request
    • Hi . I also been motability customer for many years but this is my 1st diesel .  And I have to say motability staff are the cream of the cream  best of the best  100% amazing staff  but this time in particular when I said what happend  just like I said     The reply was  they must been a mistake I'll send them an email to remind them   Then I said I want to make a complaint about them as they was rude  dismissive and I dont really want to go back to them .  Then she said  this is a complaint  I'm doing it now and I'll send them an email to remind them  And I had nothing  off them since .  Also I left it on there feedback on there Webb site review.  (the dealer )  Which they replied in a bog standard click and paste reply  saying they  contact me and deal with  they never did  even left follow up feeback to the review.    I was shocked by the lack of response from motability  of the potential fraud  that could be going.on ..  As far as I'm concerned it is fraud  they know it's free to motability customers  but still try and charge  even argue with customers in middle of the show room  and that was there manager   david /dav .  
    • Hi   I myself am a Motability Customer and have been for some years with numerous cars.   What I will say is you won't have been palmed off by Motability as your complaint will be noted on their system with that specific dealership and they will have asked that dealership to respond to your complaint.   With Motability it will take more than one complaint against that specific dealership unless very serious for them to take corrective action on that specific dealership.   When you contacted Motability did you make it clear that you were complaining about that dealership and the adblue charge?   What exactly did Motability state to you after they had carried out their investigation? (Motability would have contacted that dealership for a response)   Did Motability offer to change you to another local dealership for servicing of your car? (they can do this if you are unhappy with that specific dealership)   I note you state your sister husband who is disabled took his car and was charged £30 for adblue for their car but could you clarify:   a) Was this at the same Dealership you went to?   b) Was this car a Motability Scheme Car?  
    • Thanks for the reply DX100uk   The lady said hard copy asap. I recall a previous letter with guidelines stating 14 days. i'll certainly submit an email version also as courtesy.   If its 7 or 2 days, then fantastic   but i also found this 'Accordingly, in the absence of a specific direction, witness evidence should be filed with the court at least 14 days before the final hearing date. statements. As per CPR 32.4(2), the court will order a party to serve witness statements on the other parties.'   https://www.lexisnexis.co.uk/legal/guidance/in-relation-to-witness-evidence-under-the-civil-procedure-rules-what-are-the-time-limits-for-filing-a   i have however found this: 1 Oct 2020 — 17.1 The witness statement should be headed with the title of the ... that the claimant must file the trial bundle not more than 7 days and ...   https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part32/pd_part32#witness   but i cannot find that tect in the actual web page, i have found though: AGREED BUNDLES FOR HEARINGS 27.4 Rule 39.5 provides that the claimant must file the trial bundle not more than 7 days and not less than 3 days before the start of the trial.   so slightly confusing  
    • Nobby_v   Just to clarify for you yes you can post that link you have provide in your post.   Here is the full link: (Remember to got to 5.2.3. Tyres)   5. Axles, wheels, tyres and suspension - MOT inspection manual: cars and passenger vehicles - Guidance - GOV.UK WWW.GOV.UK Inspection processes and rules for car, private bus and light commercial vehicle (class 3, 4, 5 and 7 vehicle) MOT tests.    
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I sent Mr Bacon a short e-mail saying that after looking at my chedule of charges I am sure my figures are correct!

 

Unless they make up the difference I shall be persuing with my claim.

 

When I contacted the member services dept. 2 hours later, it had been added! :)

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We are satisfied we have paid your claim in its entirety, taking into account any charges which may have been refunded to your account.

 

They have never refunded any charges. Not once. I have my statements as proof.

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I would email Mr. Bacon to remind him that your calculations are correct and inform of the fact that no charges have ever been refunded to your account.

 

Nationwide did that to me too, but I didn't bother to persue it as it was only £20.

:p :p :pCARMEN :p :p :p

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In that case I would check to see if any mods are online and send them a pm. They might know your next step. Sorry I can't help any further.

 

 

Ok just checked for you.....a few mods online, zooman, jonni2bad, blueskies and a couple of others.

:p :p :pCARMEN :p :p :p

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I appreciate that they did that for you. However, it's not the case here. They've paid up part of the claim two weeks after I got my notice that they intended to defend. They then wrote to me stating that they disagreed with my figures, even though I've sent them my schedule of charges, and that they have paid what they worked out to be the correct figure, taking into account any refunds I may have had. Well, I haven't had any, and my figures were taken from my statement.

 

I can't find anything in the FAQ that tells me what I should do next, I'm still £150 short on my claim.

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No they haven't. I sent this letter:

 

I refer to your letter dated 27 September 2006.

Thank you for the part payments refunded to my account so far, but as this figure is considerably different to mine, I will not be advising the court that this matter is settled until I am satisfied that I have got back all the unlawful charges. I will also be expecting the return of any further charges and interest that may have been taken from my account since the start of this claim, plus the daily interest rate. I would also draw your attention to a further charge of £20 plus £3.78 interest that I was charged before I made my claim which wasn’t added in to this, purely because you have stopped my ability to access my account details, so I was unaware the charge had been taken.

I look forward to receiving the full amount still outstanding plus any amounts mentioned above, by 11 October 2006, otherwise I will have no choice but to continue with the claim and file for judgement.

 

Please could you send me a full breakdown of the charges that you have refunded, so that I may check these with my own figures. I attach again the schedule of charges which I have taken from my statements.

 

I also emailed it to them, without the schedule, and Sarah Watson only responded to the email (she sent a letter which referred to it). I've since emailed Charles Bacon again, attaching the above letter and the schedule of charges and I've heard nothing.

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Ok are the 28 days up yet? If so I would pm a mod, they may be able to advise you further. It would be interesting to know how nationwide are coming to their figures though and why such a difference between yours and mine.

:p :p :pCARMEN :p :p :p

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See Bevs thread - same thing is happening to her and to a number of others.

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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