Useless booking agent **SORTED**

[tonycee]

Hi all.

A colleague and i booked flights to Thailand approx 3 weeks ago.

His retirement property is almost built, and we thought we could do with a holiday. ( thank you Barclays & NatWest )

We are due to fly on 28th Oct.

He returns on the 8th Nov, and i am staying on for 3 more days. ( at least i thought so )

He received his booking confirmation within the agreed 24 hours, and i heard nothing.

Phone calls, waited. Phone calls, waited.( you get the picture )

I phoned the agents on Fri 21st and told them if i did not have an answer by close of business on 25th Tues, i would cancel my booking.

Phoned at 6pm on tues 25th to be told that my email confirmation had been sent on sat 22nd.

Oh no it hasnt i said.

Anyway, they sent it to the wrong email address.

Ok i said can you please sent it to me again, right now.

Got an email straight away and guess what ???

 

They have booked me to fly on the wrong days.

They have taken payment in full (£559).

 

My question is simple.

 

Am i entitled to ask for my money back if they dont/cant change the dates to accomodate me.

 

Will i get it back in time to book another flight.

 

I sent them an email telling them of their errors, and stating that if i dont get the dates i requested i require a full refund..... NOW.

 

What can i expect to hear from them when i phone them later. ????

 

Thanx for any suggestions...

[Bookworm]

How did you book? By phone?

[tonycee]

How did you book? By phone?

 

Yes we gave instructions and card details over the phone.

I also gave specific instructions that my requirements were not flexible.

I told them that if they could not get me on the flights quoted, i would book elsewhere.

[Bookworm]

Ok, then they can't say it was your mistake by booking online, so that's something. You would know your own flights requirements, so it is easier to see that the mistake is from their side, so hopefully you'll have no problems getting your money refunded.

 

Let us know how it pans out.

[tonycee]

Let us know how it pans out.

 

Not looking good at the moment.

Spoke to them about their mistakes last night, to say they werent interested is an understatement.

Told me i could HAVE the flights i specifically expressed during my enquiry for another £130.

Also told me i had to cancel THIS booking first, even though i didnt/havent/wont accept their details.

7 day full refund (£559) demand drafted last night.

Going off recorded delivery today.

 

Dont know whether to NAME AND SHAME the booking agents. What do you think ?.

[tonycee]

Sorry. Early morning gremlins.

[tonycee]

Got a phone call full of apologies yesterday.

Its all the airlines fault, however, as a gogw we can book you on the flights that you originally requested at no extra charge. ( well whoopee do )

Amazing what a 7 day court threat letter can do..

 

Off we go then.

 

Thanks for your help, will send you a postcard.

[Bookworm]

Excellent.

 

Well done you. Have a great time. Don't stray too far North West!!!

[livelylad]

Excellent result.