Black Horse default advice please

[Dispirited]

Just about to send my 3rd SAR letter to Black Horse, as they are messing about and playing games by only sending partial information. This has been going on since July.

 

Meanwhile, they have served a default notice. Can I ask it to be removed whilst all this hassle is going on due to their non-compliance?

[Dispirited]

Bump, anybody?

[payingonlyencouragesthem]

What information have they produced? Have you CCA'd them? They are normally quite efficient and, unfortunately, on of the few that have enforceable agreements to hand. You will probably start being hassled by their in house solicitors Sechiari Clarke and Mitchell ([problem]). They are litigious and don't accept payment plans that aren't backed by a CCJ. Unless there is a real doubt that you owe the money I would get on to them and try to sort something out.

[rory32]

Just about to send my 3rd S.A.R - (Subject Access Request) letter to Black Horse,

Why are you continually sending them letters on this? They basically have two opportunities the first being when you send your SAR and then when you tell them they haven't complied and if they don't you'll get a court order. If the 40 days plus 7 are up time to file at court for data protection non compliance.

[Dispirited]

POET - yes CCA'd them, and you're right, they responded very quickly.

 

Rory - I'm begrudginly giving them the benefit of the doubt. In my 1st letter I'd only referenced one account number, but the wording was specific, taken from the letter template on this site: 'Please supply me with a complete list of transactions and charges relating to my loan history with your organisation.'

I assumed that was sufficient but apparently not. In their 2nd reply they wrote: '...I take it that you require a full Data Subject Access Request (Sigh, I'd stated that twice) ...' and gave previous account numbers.

 

Was just going to write back and say 'by jove I think you've got it.'

[Dispirited]

Bump

[rory32]

If you only quoted one account they were quite within theirs rights to assume that this was only to do with that account (depending on how the letter was phrased).

 

In order to appear reasonable I would give them one last chance. Just ensure you spell out to them it is far ALL accounts you have with them.

 

Meanwhile, they have served a default notice. Can I ask it to be removed whilst all this hassle is going on due to their non-compliance?

At the moment it would be a waste of time. Is the default due to unlawful charges?

[Dispirited]

Thanks Rory. Re: default, some of it is unlawful charges.

[Dispirited]

Bump.

[rory32]

When you say some, what percentage are we talking about?

[Dispirited]

Hi Rory, I honestly don't know as I'm still waiting for a list of charges. It could be 10%, it could be more.