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Please help - t-mobile won't remove default

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I asked t-mobile to sent me the original signed agreement they forwarded me a copy of their current term and conditions. I wrote back asking them to remove the default and also served them s10 notice but t-mobile refused to remove the defaults. What action is next for me to take not remove this default;


~ - -Mobile-

. simply closer


Dear Mr blalal

Thank you for your comments about the default that has been registered on your credit file. I appreciate your feedback, as this allows me to look into the legality of the information we've recorded. I'm sorry to hear that you feel the information is unwarranted and unlawful.

Following receipt of your letters, I've been in contact with our legal and credit department. They've thoroughly reviewed your correspondence and your account. Given that you failed to make payment of the balance on your account a default was registered on your credit file. This information was correct at the time and as you've not settled the account, it remains correct.

There is no requirement for us to remove the default as the information was recorded correctly. However, if you clear the outstanding balance, which stands at £647.14 (including VAT) your file would be updated to show the debt as settled.

We're unable to compensate you for this matter. The information has been recorded correctly and your account has been managed in line with the terms and conditions. A copy of which was sent to you recently.

Thank you for taking the time to write to me Mr Blab la, I'm pleased I've had the opportunity to respond to you personally. I hope I've clarified our position in this matter.

Yours sincerely

Simon Cheape

Customer Relations


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Well, they're not going to remove a default if you've not paid them, are they? If there was some doubt and they said you defaulted when you hadn't, then there is scope for removal.


However, when an owed balance IS eventually paid, it changes from outstanding to satisfied, but the mark will remain for six years.


Do you owe them money? Did you have a mobile phone agreement with them?


If yes to either, then you'll find it difficult achieving removal unless you've never had a contract with them.

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