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I had a account with Barclays it was one of the bundled accounts an one of the services kept charging me that I could not cancel so easily, I incurred overdrawn fees, dd returned fees an interest that all snowballed until I went onto a DMP, later they got DSAR'd and a complaint sent to them. Eventually they wrote me a lengthy reply to my complaint and phoned me several times to discuss it. One of the issues I had was they attempted to contact me by but my details had changed but they did not email or try my home address. Another of the issues was they closed a account down of
