Search the Community
Showing results for tags 'wrong item'.
Found 1 result
Hi My partner ordered some bridesmaid dresses from an in-store catalogue, yesterday she went to collect the dresses which were delivered to store. One arriving home and opening the box she noticed she has been sent the wrong colour. BHS have admitted fault on this and have asked her to return them. However they are refusing to exchange only refund. The dresses were 20% off when she ordered, they say they will honour this but only if she re-orders today. Considering the cost of the dresses she does not want to re-order until she has received her refund. Does anyone have any advice? Is there any case for making them exchange considering it is their fault? Thanks in advance.