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Tried searching the site for a campaign against BT but to no avail. Surely there must be hundreds of dissatisfied BT customers. I am to be writing my MP and asking why BT are getting off with this extremely long queues for customer service ---in every department. They posted profits of £2.6billion in 2015 rising to £3.03bn in 2016 yet they will not employ enough staff to cope with customer enquiries. It is nigh impossible to get contact details for anyone in authority in this oversized organisation.