Travelling in a party of 2 cars, we opted to stay for a short break in the White Moss car park operated by Parking with Ease. We were aware of the T&Cs as I actually checked on entry, and we knew we had 20 minutes free of charge. With just under 5 minutes to spare, we entered details of car 1 in the machine and were advised that no payment was necessary as we had a few minutes to spare. Car 2's details had not registered on entry however - we tried several times and ended up coming back to the second car to double check the registration (not our car so not one of those things you easily recall!). On returning to the machine we waited for another couple to complete their transaction. They had payment issues and their cash was not accepted - they ended up paying by card (eventually) and were frustrated that the trouble had taken them into the next payment bracket. ISSUE 1 - PROBLEMS WITH THE PAYMENT MACHINE CAUSING DELAYS IN PROCESSING TIME. We tried our second registration details again but to no avail. ISSUE 2 - THE CCTV HAD FAILED TO CAPTURE THE REGISTRATION DETAILS. We double checked the notice in the hope that we could call someone for advice - nothing! Satisfied that we had done our best to be honest and law abiding citizens we left. ---- I received a Parking Charge - Notice to Keeper dated 26 days later than the alleged offence, and received 3 days after the letter date (29 days after the incident). I was advised that our car (the initial car that we had entered successfully into the system) had run over by 30 seconds and that due to non-payment of parking, we were being charged £50 (£25 if paid within 14 days of the date of the letter). The charge for 20 minutes and 30 seconds would have been £2!! I called the Citizens Advice Bureau who were quite helpful and advised me to appeal. I appealed immediately, stating the facts detailed above and asking a number of questions regarding: - Whether the CCTV covers the payment machine (as the facts would be obvious to anyone viewing footage) - Details of PwE's Accredited Trade Association membership - Their policy for cases when car details have not been captured --- 5 days later an email confirmed that my appeal had been rejected on the grounds that it is a pay on exit car park and that we had overrun the 20 minute grace period. I was also advised that there is a 48 hour period to pay for parking online. A number of my other questions remained unanswered however, and I was reminded how to pay the charge online!!! Details of appealing to the IAS were also included. I was disappointed but frustrated as I really believe that in terms of a 'contract' it is PwE who have not fulfilled their part of the bargain in terms of providing the means by which to use the facilities in a fair way. As well as the 2 issues raised above - ISSUE 3 - I AM NOT TELEPATHIC AND WOULD NOT EXPECT TO HAVE TO LOG ONLINE TO CHECK FOR A PARKING CHARGE THAT I WAS UNAWARE EXISTED! --- I appealed to the IAS yesterday and am now awaiting a response. I also asked PwE for further information regarding the questions they failed to answer first time round. I have also contacted Watchdog and the Lowther Estate office who own the car park. I will be contacting the DVLA and Information Commissioner later today. --- So much for trying to do the right thing eh?! Perhaps I should invoice PwE for £50 for my time wasted!! £100 if not paid by yesterday. Any thoughts and advice welcome.