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  1. I turned to which to tell them about the appalling bank chargessituation I’m in to hope they would pick it up as one of their stories, and tomake them aware of it. They claim they are against charges and working tocombat them and get them returned. But I was just told to phone, register foradvice – which I wasn’t happy with – and then I realised I was meant to pay! Iwrote back and was quickly curtailed by someone who would not pass on my commentsto his manager or my plight to the research team. How can someone already with money issues be expected to payout for advice which might not be helpful even? The same is true of law – you have to get further into debtto get out of it and get justice. I’ve found forums and consumer champions are often fob offs,promising more than they deliver – which is often a standard no reply emaildirecting you to FAQs. When you’ve got an issueand you’ve suffered a few of these, there’s nothing you want less. Consumer champions should be accountaable too, Which included
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