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My 'lovely' middle child bought a second hand Vauxhall Zafira from UK Motors Ltd based in Watton Norfolk. The car is faulty. Despite many phone calls, where the boss was not available (hmm!) and various emails, they have not responded whatsoever so it looks like Letter Before Action time. The problem is, I don't know if I need to give them 30 days to respond or 14 days which it used to be. I have no problems sorting MCOL out but I will be supporting my daughter through the court process if needed. Just to add. I have set an alert with Companies House against this company just in case they try to either change their name or liquidate.