Showing results for tags 'warped'.
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I have a 2012 Chrysler 300C which developed a rumbling in the front brakes in September last year. I took it into Halfords Auto Centre Nottingham whom diagnosed warped rotors. The car at this time had done 25K miles. They changed the rotors and pads, my warranty covered the cost bar the first £100. My outlay was circa £100. Roll forward to last week, the issue raised its head again. I took it back to Halfords asserting that although the replacement was 1 month outside their warranty, the car had only done 9K miles since the new rotors were fitted and asked that they replace them FOC. The manager refused and pointed me to their guarantee where it states that all parts and labour are covered for 12 months or 12K miles. I did try to get him to understand that although they have their guarantee it does not supersede my statuary rights, and as per the Sale and Supply of Goods and Services Regs 2002 the rotors should have been of merchantable quality and lasted for a reasonable time, and 9K miles is not a reasonable time. It all fell on deaf ears, so I contacted customer support who came back with the same reply. I did escalate it to a more senior team member but I am afraid that they are digging their heels in. My question is really where do I go from here?
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