Skoda refused my claim saying that my car has run out of warranty. I made the claim on 25-April and my warranty was valid till 07-May but they said that since they can't get an appointment by 07-May, they refused. When I pressed they gave me an appointment for 03-May but I could not make it because I was not well. Then they gave me an appointment for 09-June but when I went to the service center on 09-June, there they refused saying that warranty has run out.
Is that valid? I sent them a letter before action today. If they don't agree within 14 days, I plan to raise MCOL for £300.00.
Can you guys please tell me if they are correct in refusing my claim.