Showing results for tags 'warantee'.
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My partner and I purchased a vehicle from Carcraft feb 2007 the salesman was very pushy but seemed genuine. He convinced us to purchase the 3 year NAC warranty, which later we read through and discovered the warranty wasn't worth the £2500 we were paying for due to the Terms and Conditions. But our problems started when I was involved in an accident in December 07 which I was at fault, we had purchased GAP insurance so the finance on the car was covered, so we thought, all except the Warranty. The car was written off, and the insurance had paid off the finance, a few months later we received a letter from All In One Finance telling us we still had outstanding payments for the Warranty, I explained I thought it would have been covered by the insurance but we were told we weren't and had to continue to pay for the Warranty. This was argued between ourselves, Carcraft and the finance company. We wrote a letter of complaint to Carcraft and received a response quite quickly but we were told they wouldn't take it further. My partner went to speak to the Salesman who sold us the Warranty at the Birtley Branch of Carcraft and he himself told my partner the Warranty wasn't worth the paper it was written on, and that they had been inundated with complaints. We gave up, exhausted, but by this time it had gone to a debt collection agency called Gothia but my partner and I had just been made redundant so we came to the agreement of paying only £10 per month, which we are still paying. But all in all my basic point is should we be continuing to pay for a warranty (which still has an outstanding balance of £1641.76) for a car which is not only out of our hands but has been crushed? Please Help!
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