my partner is looking to apply for a mortgage soon I've been helping him look into his credit files etc. I noticed in 2011 he has some AR markers from Vodaphone. He can't, to the best of his knowledge, remember any such arrangement. Account opened: Feb 2009 Account closed: Jan 2015 Account status: Settled/Closed Following dates marked with 'AR': 2011 - Jul, Sept, Oct, Nov, Dec 2012 - Jan Dates thereafter: Feb 2012 to closing of account in Jan 2015 all marked as 'OK'. We've wasted two afternoons trying to get clarification from these jokers. Firstly on live chat, where they said they WOULD remove the AR markers as the account shows as settled (erm, right), but we'd need to call them. Same day called the number they suggested. 2 hours on the phone on hold and getting passed around, won't bore you with the details. Promised call back Tuesday, naturally they didn't call back. today we called back. Again, several hours on the phone - Not passed to credit file support team as requested. Listened to a load of waffle, then told credit file support team now closed anyway. Told will call back tomorrow, will receive a text with details. Haha, did we hell. I'd bet good money they won't call back. with the view of getting these AP markers removed , what would you suggest is a good course of action to take? As it stands, I've just typed up a SAR request which we will send with proof of identity tomorrow. Anyone had experience with this sort of thing? I'm doing my usual trawling of the forum for similar cases. Many thanks, as always.

I've been getting inaccurate roaming data on my Vodafone bills since February. The charges are correct but the itemisation is wrong. The bill lists countries I never went to. I've complained to Vodafone and they said since bill amount is correct there is nothing they can do. They don't control the roaming itemisation (despite me roaming on a Vodafone overseas network). So I filed a complaint with the ombudsman and they agreed with Vodafone. I have been offered £60 as compensation for the inconvenience and the fact I was not informed I had the option to go to the ombudsman but, on the substance of the complaint, they agree with Vodafone that the roaming itemisation is out of their control (apparently it's fed back from the SIM of the roaming phone) and as long as the amount on the bill is correct there is nothing to be done. I declined their resolution stating that I was connected to a Vodafone network overseas so it is within Vodafone's power to fix this. Also since the SIM is provided by Vodafone this is also their problem. They rejected my reasons and restated their offer of £60. I now have the choice of accepting it and take the £60 or rejecting it, loose the £60 and take further action myself. The question is, what action can I take? I'm not really interested in £60. I just want an accurate bill which I don't think is too much to ask. Do I have any chance with trading standards, companies house or HMRC? Surely there must be trading rules about providing accurate invoices? Or should I just take the £60, put up with the inaccurate invoices till December and switch provider when my contract is up?

Hello everyone, I'm hoping that you can help me with a problem that my daughter now has with Vodaphone. In August 2012, she opened a new contract with Vodaphone, via their local store. This contract was then closed (in store) 2 days later as the sim card didn't work she was told by the staff, that there was an issue with that particular sim card and that they would have to close the account and open a new one with a new sim card and new phone number. She was never given a new contract paperwork with the new sim card. Her first bill arrived and it was £80.00 instead of £39.00. she went back to the local store and the staff had no clue what to do, they rang someone whilst she was in the store, and the person on the other end of the phone had no clue either. Some excuse was made, but nothing was made clear. She also told them that she couldn't access her online account, as she wanted to check why her first bill was so high, and they told her that she would have to wait a couple of days for all her information to be transferred from that first (cancelled) contract to this new one. An easy transfer they said!! She was never able to access her online account, however the phone was working and she was billed erratically for the next 18 months. The bills were always more than they should have been and she was never billed on the same day each month. All the bills were paid by DD. In May 2014, having had enough of the poor (non existant) coverage, she went into the store and asked to cancel her contract. only to be told that she had no contract with Vodoaphone and they had no record of her ever having had a Vodaphone account. (the person who opened the account in 2012 no longer worked there either) The last bill was sent in May 2014, which was paid, and after that the phone no longer worked. The contract ran out in August 2014. Nothing was heard until the end of 2016 when a letter arrived from Vodaphone demanding £400.00. There was no account number or phone number on this letter that applied to my daughter, so we could not track this on their website. They tried to take money from a new bank account (which was not connected ever to the Vodaphone account). now they have passed the account to PASTDUE who are demanding £753.66 or they MAY go to court (blah blah blah). today we found out from my ex husband of 15 years (her dad), that he has been receiving texts from this debt collector on his mobile, asking for my daughter to contact them. He has not lived with his daughter for 15 years, his phone number has changed numerous times in this time, he has never had any kind of joint contract or account with her, and these texts started on 22 Feb this year. So far they haven't rung his number and he hasn't replied to any texts. Sorry for the long explanation, but I hope someone can help me with this ridulous mess. Thank you

I joined Vodaphone taking a phone for myself and one for my wife. We both got the free spotify on a 24 month contract. My wife has been charged £9.99 for spotify every month since March 2015 despite this being a included free option. Basically Vodaphone shop where I got the phone investgated and advised that when the data inputter put the contract on their main system they did not tick the box for free spotify! They would arrange for a refund to be automatically made each month. The first month this worked, then it did not again. I complained around 6 months later when I noticed the bill was for the incorrect amount (could finally check online after several months, assumed my wife has been sending pics home to her parents who live in Europe, hence the higher bill). Vodaphone sent a new link, we reloaded spotify, and they said they would refund the monies taken. A few months later, I checked the bills again, same problem, charged £9.99 each month for wife's spotify. Vodaphone said we must have done something wrong on our side. I did not think so but we went through the process again, but this time I went to the Vodaphone shop where the person set it all up on my wifes phone for us, to ensure no mistakes. Problem persisted... went through the same rigmarole again in April this year, 3rd attempt. Vodaphone assured us the monies would be refunded, the problem would be fixed. Also for all of my trouble, they would give me one month for free. Nothing changed, still same problem ,still same overbilling for spotify, £9.99 each month. I cancelled my direct debit, so currently owe Vodaphone for the June payment 4 days overdue now) . I spoke to them today, went through the long winded process, got bumped up to a higher complaint handler level, same promises etc. Here we are 15 months later, same problem. I have been overbilled £119.96, I asked Vodaphone to return the money, they said they would, less the outstanding bill. I suggested actually they have owed my that money cumulatively ocer the last 15 months, and i owed them money only for the last few days, so send me my full overcharge back, and I will pay the bill immediately. They said they couldnt do that, I suggested they could do that, but simply wouldnt. I told them I wished to cancel the contract as I have been complaining about the same problem for 15 months and they have not fixed it...for over a YEAR!! I was told there would be a penalty payment for cancelling my contract early (it expires March 2017) . I suggested by failing to fix the problem for 15 months, overcharging me each an every month, that they are in breach of contract, so they cannot charge me early cancellation penalty as there is no contract! UI am awaiting a call back from Vodaphone to resolve this, but I do not hold out any hope of the slightest satisfaction, they are a resolution avoidance machine, who design the whole procedure based on the fact people will just give up. I am very happy to go to small claims court or county court. I have no issue with them trashing my credit rating as I do not need any credit. I have been fortunate/lucky/successful in life so have no mortgage or need for one, plenty of savings to last me and mine, and happy to spend a few thousand pounds on a lawyer to take Vodaphone to court on a matter of principle, the principle being this company is acting as a bully and the customer service is stunningly bad. Just a review on google shows an incredible number of complaints over so many years it is mind boggling I would appreciate any feedback from people who hve had the same problem, I have seen the Vodaphone/Spotify/Overbilling issue via google with hundreds of people, so any current people having the same issue let me know Thank you

Vodaphone sent me the wrong phone in January 2016 as an upgrade, they sent out the wrong phone so I sent it back. Unfortunately the phone got stolen in transit and this was proved with the weight recorded on the receipt that I sent to vodaphone. Everything was supposedly ok , until I noticed my bill were almost double than normal every month after this, I phoned vodaphone on May 2016 to find out why. The reason was that this upgrade they had sent had actually opened up a new account on the same name and address ect and were billing me double. They said this would be sorted and I would get a refund. After phoning them every month after this they still continued to take the 39 pounds from my account every month and just last month they have now closed my account and billed me 530 pounds for an early cancellation fee!

My wife has had a long standing dispute with Vodaphone A few months ago during a long phone call a vodaphone rep agreed to cancel her contract and close the account with nothing further due to pay. We have now started getting letters from a DCA, claiming she owes Vodaphone just over £800. which is the remainder of the 2 year contract plus the cost of the handset involved. after talking to the DCA they claim the above call "never happened" and are now harassing her in the usual way for payment Can we force Vodafone to supply us with a copy of the recording of the phone call? maybe with a SAR ? I can prove the call happened as it's on my itemised BT phone bill but not what was discussed. TIA Mat

Vodafone have switched their customer service and billing platforms over to a new system which has resulted in numerous errors in customer's bills. One common problem, is that some people have seen payments being taken after they've cancelled their contracts, while others have been charged more than once for services. There's also been problems with direct debits, which have been set up incorrectly by staff, and customers being put on the wrong tariff. Credit agencies have also been wrongly told that customers have missed payments If you're a Vodafone customer, it is well worth checking your bill to make sure no mistakes have been made with you. It is also worth looking at your data allowance, to ensure you're getting what you've paid for. http://www.bitterwallet.com/complaints/vodafone-bill-errors-cause-complaints-92335

Ok so this all started in January 2016 when i was looking for a new mobile phone contract, i found a great deal through mobiles.co.uk (operated by carphonewarehouse) and after a quick credit check i got accepted and ordered the phone. It was a great deal at only £29 a month. The issues arose when i tried to set up my phone to find the sim was not working i contacted vodaphone and they admitted it was a PAYG sim by mistake and to contact mobiles. After contacting mobiles i was subjected to a second credit check which i magically failed and was asked if i would be home to return the phone via courier the next day. The phone was returned via courier the next day and i thought that was it all dealt with leaving me without a phone. within 2 weeks i was direct debit billed £0.01 for the credit check and an hour later £29 for the first month of the phone contract but within 5minutes of that i was billed another £29. This only came to my attention as i received a call form the bank, and they stopped the payments going through, i contacted vodaphone and with no mobile phone number or account number it was difficult to get an answer but i finally did and they claimed that although the phone was returned within the 14day window (as it did not work and was unable to get a contract with them) i now had 2 contracts on the system with no phone or phone number associated but the same account number, they were apologetic and told me not to worry it was a mistake and to contact mobiles customer support. A month later a bill arrived at my door saying i still owed them £58.01 so i went through it all again of vodaphone passing the blame and it was a mistake all to be resolved. April arrives and i once again receive a demand for the £58.01 within 14days or i will be noted as "bad debt" and passed on to debt collection, i once again called and they admitted it was their error and on the system it still showed 2 active phone contracts (but if they are active surely the bill would be 3times higher due it being 3months). I receive yet another letter from them 28th April telling me my account was suspended and i owed them £9.79 after speaking to them once again they apologised and claim thats the end of this issue, yet here i am again today just finished dealing with them and being "promised" thats the matter resolved and they will remove it all. But im now left with damaged credit score from admittedly their own mistake and still feeling harassed and chased by them for money that i never owed. please help end this

Hi, I've had problems with Vodaphone since starting contract with them, over 20 months, for this reason I left. But before doing this I rang them weekly thought out to try and sort the issue, but still they stay. Issues being I wasn't receiving phone calls even when the person was stood next to me and I had full signal, I wasn't receiving text even when the text was sent from upstairs whilst I was down stairs at the billing address (not the only occasion, may texts were missed). When I sent texts the recipient would receive the text over 100 times this happened on a regular basis. Towards the end before I cancelled direct debit I was informed on three occasions that a manager would be in contact, this never happened. on calling the company for the last time I was informed but an employee ( Steven) that I should send a Dead Lock request and sent email to given address 4 times over 3 months, no response. I have received letters stating account would be sent to debt collectors if I didn't contact them within 14 days and that I would be given bad credit , I've called and called put been placed on hold on each time and no one picks up, how am I supposed to sort it out if no one contacts or picks up the phone. I then phoned the debt collectors direct, they said they would get vodaphone to contact me, nothing. I again phoned the company again and they stated the debt has gone back to vodaphone. I have now received another letter from vodaphone dated 20-09-15 (received 5-10-15) bill increased to £200 from original £94. Again I have phoned ( my number not being recognised) the company on 4 occasions to sort it out but after being on hold for 30 minutes on each occasion again no one answered the phone, costing me again for phone calls. I have gone into my local store, they can not help as it has gone to debt. Vodaphone were contracted by me to provide a phone service which they didn't, If I worked as insignificantly as vodaphone I would of not even made probation, I employed vodaphone to provide a service this they failed to do so now I'm being charged and at risk of bad credit to my name, I have tried everything to sort it, the number in question is {edited out}

Had 2 letters recently from Lowell's chasing an old Vodaphone bill back from 2008-9, the default was registered on my credit file on 03/10 so coming up to be statute barred, No contact or payment has been offered/made. Lowlife have dug it up and sent me a letter a couple of weeks ago giving me 15days to reply as they see no reason why its not been paid etc... today i get another letter from then, they do seem to struggle with counting because they gave me just 14days still maybe it's a newbie? if you don't pay etc we may take further action including court action. .what would be the best way to procede as i'm reluctant to make contact in any way due to statue barred in under four months. ..would they race it to court in that time or send threats to? many thanks

Hi, I need help with vodaphone. I paid them to cancel my contract a few months early - so i basically paid for the remaining months. They said they will cancel the contract. i started a new contract for a phone which i gave to my daughter. The direct debit was high, but i didnt think much of it - because my daughter was always on the phone. 2 years later i took out another contract, still the bills were a bit high. After checking with vodaphone, they said the original contract had not been cancelled, and i have been paying for 2 contracts for nearly 4 years. I know - my fault for not cancelling the original DD with the bank. Subsequently the bank recouped all the money for me according the DD guarantee scheme. Now Vodaphone are chasing me for £1019, which the bank recouped. How do i get them off my back. They sent the bill to a debt agency, after speaking to the debt agency it was returned back to Vodaphone to chase it.

In December last year my partners mother decided to she didn't want her phone any more as she didn't use it that much so her son decided to take over the number this was done over the phone her account was cancelled and paid up as she had a new phone it was all paid off and received a letter saying the account was closed, partner received letter stating that he had taken over the number Since then he has been paying £48.50 a month seeing as he never uses the internet and has used his own phone not from vodaphone he rang up to get his bill reduced since then this is where it starts Have spent hours on the phone to them they keep on about his mothers contract well it closed have letter to prove that then its well you should have had a new contract for him so we were sent to the local shop 3 times by Vodaphone with promises of a phone call in the store to sort out with adviser did it happen no. have been promised numerious calls back never happen I have a PHOTO SHOT of the live chat telling him that when his mothers contract was cancelled he should have been given a new contract it just goes on and on. Now have been told that when you take over the number you take over the contract at no time was he told this on the phone they are saying that he is paying for his mothers phone but the account was closed and payed in full just gets worse going around in circles so he had to pay £48.50 month until December 2016 that is a lot of money to be paying. He has never signed anything so how can this contract be binding have letters saying he only took over the number Wrote to head office totally waste of time cant cancel as will cost him money have sent hours trying to sort this on the phone any one help please

#10905185 Hi Looking for some advice. I previously had an account with vodaphone which I cancelled in January. After cancelling I then stopped the direct debit. I had no correspondence until an email on the 2nd of March from ardent credit services advising of an outstanding balance owing to vodaphone, which in hindsight I appreciate was my fault due to stopping the dd too soon. the amount now owing was around £75.00 but Phillip from ardent credit advised on the 9th that I could make a payment of £60.12 as a full and final settlement to close the account which I did on the 11th of March. I have had no further correspondence from either party but then when applying for credit I was having issues and one currently credit provider then started reducing my limit until eventually suspending the account completely due to information they had from the credit agencies. I then checked my credit file around 3 days ago to find vodaphone had a applied a default of £12.00 to my file in May as well as showing as late payments the two months previous. I contacted ardent credit who confirmed the payment closed the account and have all correspondence with them on email. I NEED this default off urgently Any help appreciated. Marc

Hi everyone, i'd welcome some advice please. I joined Vodafone 8 months ago and have had no internet access ever since on my IPhone 6 despite paying for 4G. I have spoken with Vodafone customer service countless times, wasted many many hours, and been promissed lots of call backs that never happen. I have raised the issue over the phone, their web forum, twitter and through their CEOs office. Still no joy. I've been told I can have my contract ended and be given compensation, but then when I try they tell me I can't and that the best compensation they can give me is £25. I've now had enough and would welcome your thoughts on whether it's worth going down the small claims court route. Will they be able to insist Vodafone end my contract? Will they be able to set a more realistic level of compensation for my time and inconvenience? Is there anything else to be gained? Just to note, I spotted advice in other thread to contact Lee at vodafone and have just done that, but if he's unable to sort this out asap I want to know how best to progress. Thanks in advance Paul

Hi, my sister has received a bill from vodaphone for £471. Payment is due on Xmas Eve. This is for data useage on an IPAD. She is concerned as the bill covers when the ipad was at home on wifi, not cellular. And there are irregularities with the bill. Also there was a failure on Vodafones part to text prior to Data usage going over, even though there is a commitment to do this online. I've searched online and in the vodafone forums vodafon states problems with the texting service. The Ipad is used by my 7 year old autistic nephew everything is password protected, he cannot get anything without his mum. It is for autistic friendly training. She contacted Vodaphone, they initially offered 10-15% reduction, concerned my sister wanted it excalated. Because she has complained they have told her this offer is resinded. Customer service is not good. Apple have checked the device and it is sound. When my sister got this contract she was told it had a 5gig bar. As a carer for her two disabled children she lives on disability benefits. No way could she at any time afford a contract with such penalties. It now appears she may have been mis sold the wrong contract. Can the Vodaphone rep please comment? Thanks Tiredandangry

Got a E1 for christmas and had no end of problems with it since. I have one it is back at vodafone shop waiting for me to collect after being repaired allegedly. l am not the only one having problems u can establish this from the vodaphone reviews. It has deleted everything on my SD card. U cant set ringtones as when it had music on it nothing was recognised but the text tone could be recognised as jessie j pricetag. All photos deleted. It has also caused no end of problems with my sim card. I have not recieved text messages regarding things from vodaphone since my sim card has been in that phone to the extent my family group was suspened as l did not get the texts and my family group despite being reactivated has not been fully reactivated as noone can make calls without it charging them. Apps deleted or disappearing of the home screen and if they are on the home screen on installed they dont work. Further sim problems include telephone numbers disappearing texts from the schools not coming through. keeps dropping the wifi to forget so l have to re enter this about 3-4 times a day. I am sick of this phone. I dont even think its fit for purpose but according to vodaphone store they have not had any problems and not even one back. I know thats a lie as l have returned 2. The phone was brought on the 15th Dec using cash. My partner was told by the store manager(K) we had until the 19th Jan to return for a full refund. When it was taken back on the 17th She denied this. K is also the one that claimed they have not had any back. K also claimed it was my memory card that caused the problem but when she was shown the memory card in the e1 was not suddenly being recognised but when it went into the old phone a vodafone £40 phone it was working and being recognised she changed her mind. Can l get the money back for this phone as l dont want it as l dont believe its fixed.

Hi, I know there is a Vodaphone rep that frequents these forums so if they or anyone else could clarify something for me please. My friend has an iPhone on contract with Vodaphone and has requested a code to make it sim free. He was told by an advisor that they cannot issue a code as he got the phone and contract through Phones4U. As they have gone bust what is he supposed to do now, surely it doesn't matter where he got the phone from, his contract is with Vodaphone and it is currently locked to their network. Any advice please. Thanks.

Hi, Looking for advice, im having a nightmare with this company . I took out my first contract phone on the 4th of October 2014 and in the second week received bills from four other mobile networks billing me for phones i havent had ? I contacted them and had them stopped but Vodaphone have not been helpful at all , is it not their fault my data was released ? my credit score must be affected surely . Im also in the process of disputing my second bill as its gone from £27.00 which actually should be £22 but they said the first is always a bit out ?? this month they are trying to bill me for £76 saying ive been calling 0844 number which i certainly have not . I am only on my phone 5 mins tops to check on kids in transit and thats about it but am getting no joy on either topic. I cant afford to keep a contract thats less than two months old with this happening . So stressed and dissapointed in the whole situation . Sorry if ive not posted in correct place.

Hi All I am being chased for a defaulted vodaphone bill from 2008 that defaulted in 2009 and is obviously affecting my credit score. I only had the phone for roughly 2 months before it was lost which I reported to Vodaphone. It seems that due to carelessness details of my account are no longer available or details are not appearing on my account. I am being chased for £464 which I would like to be written off and the default removed from my account. I have read some of the threads on here and have sent an email to Vodaphone with the subject line as suggested so hopefully I shall get a response from Lee soon

Hi everyone I would like your views on this as I am not sure where I stand so here goes, I had a phone contract with Vodafone and I was coming to the end of my contract I received a letter of which I will add to this post and it states outstanding balance £90.66 and potential termination fee £13.20 and I quote from the letter "We need to make you aware that if you do not pay the outstanding balance within 7 days, we will end your agreement and no longer provide the services to you. You would still need to pay the line rental the line rental for the minimum period-the potential amount is shown above. Outstanding balance :£90.66 Potential termination fee:£13.20 I never paid the bill and have received a debt collection letter from FREDRICKSON asking for £197.35 as outstanding balance I have got 14 days to pay or start legal action with additional costs: Outstanding Balance to pay now:197.35 Court Fees: £25.00 Solicitor costs :£50.00 New Balance if proceedings are issued :£272.35 On top of all this, I belong to the Experian Credit Expert site and have looked at my file on Vodafone of which was updated yesterday (21/9/2014) as defaulted and owing £157.00 which is a completely different figure. my question is what should I do, I am going to add this Vodafone letter and any feedback will be much appreciated i feel the bill should be no more than £90.66 + £13.20 = £103.86 Please help thanks Paul

hi all, my wife and daughter both have vodaphone contracts. daughter has about 10mths left, wife about 15mth. they have had nothing but trouble with signal and a numerous amounts of calls to vodaphone. they were constantly losing signals and being cut off mid call. daughter was losing wifi signal sitting 15 feet away from box and not always knowing it and a couple of times had 50 and 60 pounds added to her bill for internet use. when she phoned them they said they would sort out the signals for them both but nothing changed. phoned again and they said it must be the phones. i have the same one on t.mobile and have never had a problem. took them both back to apple and got them changed but no difference. when my daughter phoned again they advised her to upgrade her contract from £33 to £47 which would give her more internet and 4g.she paid that for 6mths or more and in that time was still useless and never got 4g at all. when she phoned again recently she was told that her iphone 5 was not compatible with 4g which is total rubbish also. that was the final straw for my wife and daughter and they have both now gone out and got contracts with someone else and have not had a problem in the last 2 weeks. can they get out of them contracts as they was not getting the service they were paying for.if not is there anything they can do. regards gripper.

Hi - Trying to help a friend out who is in financial difficulty. A number of years ago he separated from his partner, upon this separation left him with a large amount of debt from different sources. He took a mobile phone out with Vodafone for her and she ran up a bill of £100's. It then got passed to a debt recovery where he has been making minimum monthly payments ever since. Whilst helping him work through his finances we sent a CCA off to CapQuest thinking the debt was actually something else. They advised that it is not a credit agreement but a service agreement and if he required a copy of the contract then he needed to go to the place of purchase. I haven't dealt with a mobile debt before and not sure where he stands with this one - doesn't cap-quest have to prove they have purchased the debt or prove the debt in someway? Also concerned that they are adding charges and interest etc as the debt doesn't seem to be reducing, but he has had little to no paperwork sent from them over the years so he is in the dark. Any ideas on this one? Cheers

Several months ago my father-in-laws broken and no longer used mobile phone was stolen. As the sim was still active a large bill was ran up by the thief and his associates. The police were informed and an individual confessed to running up the bill. Despite the confession and this being an open police case Vodafone are still perusing my father-in-law for the bill and have passed the debt to a debt collection agency. Can anyone please offer advice or help with this issue?

I rather foolishly swapped from O2 (who I have never had an issue with) to Vodaphone simply because I wanted to use there "sure signal" product, my existing number was ported over on the 21st of January and since then I have had no voice mail and since Saturday when a technical chap assured me had fixed i,t no incoming calls, well actually it rings once and cuts off. The time I've spent on the phone to Vodaphone can now be counted in hours. It's my work phone and I have my own business so you can imagine how frustrating this is, i've spent approx an hour again this morning only only to be told I will just need to be patient. Can it really be acceptable that 8 days after it should have been working it still isn't, I'm hoping that by sharing the awful customer service I've received with as many people as possible it may deter others from going with Vodaphone. this is my first post, I'm going to spend the rest of the morning posting the smae on as many sites as possible!

I recently spoke to Vodaphone about leaving them as my bills at £50 a month were too high for me. of course, their Retentions team were falling over themselves to help keep me. They offered me a new contract at £21 a month with free texts, free calls and alot more data to use. I also asked if they could replace my iphone 4s for an exact same model as part of the deal as I had dropped it in water awhile back and although still working, it occasionally turned itself off and lost sound etc. When my new phone came I was really pleased but it took just over a week to realise that I had hardly any memory. Thats when I realised that i had been tricked into receiving an 8G phone instead of the 'exact replacement' that they had promised. Although I dealt with them via live chat and have full transcripts of the conversation, they will not replace the phone. Looking back at the conversation, each time i asked if the phone would be the same they said yes and dodged around the issue. I didn't realise to check the memory when it came until all of a sudden I took a few pictures and was out of memory. Surely its almost false advertising to not mention any differences when I explicitly asked? Any advice anyone could provide I would be grateful as im apparently now stuck in a 24 month contract Amy