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Found 2 results

  1. I have 3 work phones with vodafone and 1 additional phone for my girlfriend. My bills are paid via direct debit each month so to be honest i do not really check them. Since taking out the contracts in 2006 myself and my girlfriends phone have been on their friends and family tariff meaning we get free calls to each other as long as they do not last longer then 60 minutes. I upgraded our phones again in 2008 to the same tariff and again in March this year. However. When i upgraded the phones in March this year i was told that my phone and my girlfriends phone were not on the friends and family tariff meaning that between 2008-2011 we had been charged for all calls or they had taken up my free minutes. I was told that when the last phone was upgraded a different number was placed on the friends and family. I asked for a recording of the upgrade as i remember asking for the exact same deals, as i have done with all phones. The problem is vodafone only keep recordings for 6 months. They gave me a credit of £75 as a gesture but clearly told me that i couldn't prove their mistake and it was a gesture of good will. I have since ordered my statements and am going through them to find the charges and will forward them my findings but what i want to know is can i charge them for the 'free' minutes as this should not have been accounted for on the calls. Also can i charge for my time in going through the bills. I work as a personal trainer and charge clients £65 for 45 minute sessions and the final question is how do i take it to court if they do not refund me what i am owed. Thanks in advance for your help.
  2. My son has a vodafone mobile on contract with a monthly call limit. He has been keeping within his limit by calling his girlfriend's landline. She then immediately calls him back so that she pays for the calls. However, he has just discovered that he is apparently being charged for these calls - over £200 (his is a 17 year old schoolboy). Is it possible that the Vodafone line has remained open after he has pushed the 'end call' button on his phone, so that an incoming call from the number he has just called is read as a continuation of the original outgoing one? It's the only explanation we can think of. Has anyone else come across this? We are talking to Vodafone, but no progress so far
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