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Found 1 result

  1. I bought a Nexus device from Google Play Store recently, but soon changed my mind and decided to cancel my order. I rang up the Google Play customer service to cancel my order, but they said it was not possible, and was told to refuse delivery instead to get a refund after 14 days - which I did. A refund of the £9.99 delivery charge wasn't mentioned so I queried whether this would be refunded, to which I was told it would not be refunded. Am I not entitled to a refund of the delivery charge as well, under the DSRs?
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